Parker Phillips
Chattanooga,TN
Summary
Motivated communications professional with a strong technical skill set and a passion for supporting teams and delivering results. Experienced in customer service, photography, and videography, with proven success in managing high-volume workloads, increasing client satisfaction, and driving business growth. Eager to contribute meaningfully in a communications role and grow professionally.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Certified Languages International
08.2023 - 08.2024
- Handled 200+ calls per day, consistently meeting performance metrics for call response time and order accuracy
- Achieved a consistent QA score of 96%+ a month, ensuring high-quality customer interactions and exceeding company standards
- Improved interpreter connection times, directly contributing to the team’s success in achieving top rankings for response speed, leading to departmental recognition for efficiency.
- Delivered clear and empathetic communication, resolving complex billing issues with a focus on client satisfaction
Owner/Photographer/Videographer
Ap.captures
01.2018 - 12.2024
- Managed over 150 photography and videography projects, from planning to post-production, with an average client satisfaction rating of 4.8/5
- Implemented new editing techniques, reducing post-production time by 30% and increasing project turnover
- Increased client referrals by 25% through exceptional service and quality work, contributing to growing business
- Featured in CityScope Magazine for a standout photography project, boosting brand visibility and attracting new clients
Education
High School -
Notre Dame High School
Chattanooga, TN05.2022
Skills
- Customer Service
- Client Satisfaction
- Relationship Management
- Technical Proficiency
- Call Center
- Editing Software
- Multitasking
- Troubleshooting Techniques
- Data Management
- Microsoft Excel
- Microsoft Word
- Scheduling
- Tracking
- Managing Client Projects
- Project Management
- Organizational Skills
- Managing Multiple Projects
- Meeting Deadlines
- Photography
- Videography
- Adobe Lightroom
- Adobe Photoshop
- Adobe Premiere
- Filming
- Editing
- Post-production
Awards
Featured in CityScope Magazine, 05/01/21, for exceptional photography work.
Timeline
Customer Service Representative
Certified Languages International
08.2023 - 08.2024
Owner/Photographer/Videographer
Ap.captures
01.2018 - 12.2024
High School -
Notre Dame High School
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