Parker Reid
Wellsville,UT
Summary
Detail-oriented Parts Delivery Driver with expertise in inventory management and logistics. Streamlined delivery processes and organized parts storage to enhance operational efficiency. Proven experience in customer relationship management, consistently optimizing service delivery and logistics to boost customer satisfaction.
Overview
8
8
years of professional experience
Work History
Parts Delivery Driver
Murdock Chevrolet
Logan, Utah
02.2025 - Current
- Delivered automotive parts to various service locations efficiently.
- Ensured timely and accurate order fulfillment for customer satisfaction.
- Maintained vehicle cleanliness and readiness for daily deliveries.
- Communicated effectively with service staff to confirm delivery needs.
- Handled inventory management and organized parts storage areas.
- Collaborated with team members to streamline delivery processes.
- Adhered to safety regulations during transportation of automotive parts.
- Assisted in loading and unloading parts at designated locations.
- Loaded and unloaded automotive parts from delivery truck at service locations to ensure timely distribution.
- Delivered parts to customers in a timely manner.
- Unloaded and organized inventory received from manufacturers and distribution centers.
- Maintained cleanliness of assigned vehicle and ensured it was properly stocked with supplies.
- Organized and inventoried parts for delivery.
- Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
- Checked orders for accuracy prior to delivery.
- Managed time effectively to ensure deliveries are made according to schedule.
- Followed all safety regulations while operating company vehicle.
- Communicated with customers regarding orders, returns, and exchanges.
- Packaged and safely loaded parts and materials to prevent damage during transportation.
- Built and maintained thorough knowledge of store products and current promotions, set up marketing displays, stocked shelves and kept store neat, clean and inviting.
- Pulled specific store parts from inventory and occasionally used dollies to load and unload heavy equipment from vehicles.
- Assisted in maintaining warehouse inventory levels as needed.
- Ensured paperwork was completed correctly before delivering parts.
- Obtained customer signature on receipt for pickup or delivery.
- Reported any problems or damage to supervisor immediately upon return from route.
- Assisted customers in selecting and ordering parts for various automotive needs.
- Managed inventory levels to ensure availability of essential parts and supplies.
- Processed customer transactions efficiently using point-of-sale systems.
- Provided technical support by answering product inquiries and troubleshooting issues.
- Received and stocked incoming shipments of automotive parts regularly.
- Developed positive relationships with customers through excellent service and communication.
- Received, examined and reshelved returned parts.
- Utilized computer system to check part numbers, prices, availability and special order items.
- Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
- Processed customer orders for automotive parts, supplies and tools.
- Performed daily cycle counts on inventory items in order to maintain accurate stock levels.
- Answered incoming phone calls from customers seeking assistance or information about products or services offered.
- Organized shelves in order to create an efficient working environment.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
Express Service Advisor
Fox Honda
Grand Rapids, Michigan
02.2024 - 08.2024
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Scheduled service appointments to optimize technician workflow and customer satisfaction.
- Coordinated with technicians to ensure timely completion of vehicle service tasks.
- Maintained accurate records of customer interactions and service history in the system.
- Provided clear explanations of service options and pricing to customers.
- Handled payment processing and invoicing for services rendered at the dealership.
- Supported team communication by relaying customer feedback and concerns effectively.
- Identified opportunities for process improvement within the department.
- Resolved conflicts between customers and staff members in a professional manner.
- Recommended additional, useful services to customers to increase overall sales.
- Adhered to policies and procedures outlined by the company.
- Ensured customer satisfaction by responding promptly to inquiries and complaints.
- Managed workflow in order to meet daily deadlines and goals set by management team.
- Maintained accurate customer records, including contact information and vehicle history.
- Informed customers of any additional maintenance or repairs needed on their vehicles.
- Verified that all work performed was completed correctly and met quality standards.
- Greeted customers and provided them with information regarding service options.
- Reviewed invoices for accuracy prior to submitting them for payment approval.
- Collaborated with other departments to ensure timely completion of tasks.
- Assisted technicians in diagnosing mechanical issues with vehicles.
- Processed payment transactions accurately and efficiently using a point-of-sale system.
- Promoted additional products and services offered by the dealership.
- Reviewed repair orders for accuracy and completeness prior to customer pick up.
- Tracked stock levels of parts used in servicing vehicles and placed orders when necessary.
- Performed basic clerical duties such as filing, typing, copying, faxing.
- Communicated effectively with customers to explain technical automotive terminology and processes.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Promoted available products and services to customers during service, account management and order calls.
- Exceeded established service goals while leveraging customer service, sales, and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Strengthened customer retention by offering discount options.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Quick Lube Technician
Fox Honda
Grand Rapids, Michigan
10.2021 - 02.2024
- Performed oil changes and filter replacements for various Honda models.
- Inspected vehicles for fluid leaks and other maintenance needs.
- Maintained cleanliness and organization of the service area and tools.
- Assisted customers with service inquiries and appointment scheduling.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Followed safety protocols to ensure a safe working environment for all staff.
- Utilized diagnostic equipment to identify vehicle issues accurately.
- Documented service performed on customer vehicles in the system efficiently.
- Changed oil, transmission fluid and filters in vehicles.
- Replaced cabin, fuel, air and oil filters and tested vehicle horn and lights.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Lubricated moving parts by injecting grease into springs, universal joints and steering knuckles using hand or compressed-air powered grease gun.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Reviewed completed work and road-tested vehicles.
- Documented technical and system work performed for each vehicle on repair order.
- Installed batteries, shock absorbers and exhaust systems.
- Provided excellent customer service by answering questions regarding services performed.
- Assisted in training new technicians on proper procedures for servicing automobiles.
- Monitored supply inventory levels to ensure adequate stock availability at all times.
- Cleaned interior and exterior components of vehicles to maintain a professional appearance.
- Researched technical information from manufacturers' manuals when needed to complete repairs correctly.
- Maintained accurate records of all services rendered using computer software programs.
- Verified proper operation of lights, wipers, horns and safety features.
- Performed oil changes, tire rotations, and other preventative maintenance services on customer vehicles.
- Worked cooperatively with other technicians in order to efficiently complete jobs within allotted time frames.
- Inspected vehicle systems including brakes, steering, suspension, and exhaust systems.
- Kept shop area clean and organized throughout the day.
- Communicated effectively with customers regarding the status of their vehicles' repairs.
- Replaced air filters in accordance with manufacturer's specifications.
- Identified potential problems before they become major repair issues through visual inspections or tests.
- Communicated effectively with customers regarding any additional work that needs to be done on their vehicle.
- Adhered to company policies and safety regulations while performing duties.
- Applied lubricants to moving parts of vehicle engines to prevent premature engine wear and optimize performance.
- Maintained tools, test equipment and materials, keeping work areas organized.
- Checked fluids and maintenance-related parts and topped off or replaced.
- Answered questions regarding vehicle maintenance and recommended necessary repair work to keep vehicles operating properly.
- Removed old oil, replaced filters, and added correct amounts of fluids.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Inspected vehicles for damage and recorded findings to facilitate repairs.
- Reviewed work orders and discussed with supervisors.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Estimated costs of vehicle repair.
Road Maintenance Worker
Barry County Road Commission
Hastings, Michigan
03.2021 - 08.2021
- Operated heavy machinery for road repairs and maintenance tasks.
- Inspected road conditions to identify necessary repairs and improvements.
- Collaborated with team members to ensure safe work environments and practices.
- Removed debris and obstacles from roadways to maintain safe driving conditions.
- Assisted in the application of asphalt and sealant on road surfaces.
- Followed safety protocols while working in high-traffic areas for public safety.
- Repaired potholes by filling them with asphalt or other material.
- Performed manual labor tasks including shoveling dirt and debris from roadsides.
- Removed vegetation growing along the roadside using hand tools or powered equipment.
- Sealed cracks on road surfaces using appropriate sealant materials.
Kitchen Hand
Richies Coffee Shop
Hastings, Michigan
10.2017 - 05.2021
- Prepared and maintained cleanliness of kitchen equipment and workstations.
- Assisted chefs in food preparation and ingredient organization.
- Managed inventory by restocking supplies and checking expiration dates.
- Ensured adherence to food safety and hygiene standards during daily operations.
- Collaborated with team members to streamline kitchen workflows effectively.
- Supported front-of-house staff by delivering food promptly during busy hours.
- Disposed of waste properly to maintain a clean and safe kitchen environment.
- Monitored dishwashing operations to ensure cleanliness of utensils and plates.
- Cleaned dishes, pots, pans and utensils.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Maintained a neat work station throughout shift hours.
- Operated dishwashers to sanitize dishes and silverware.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Disposed of garbage according to health regulations.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Prepared simple salads, sandwiches, appetizers, as directed by supervisor or chef.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Trained new kitchen hands in basic tasks, safety protocols, and kitchen standards.
- Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
- Stored food in designated containers and storage areas to prevent spoilage.
Education
GED -
Hastings High School
Hastings, MI05-2019
Skills
- Parts delivery
- Delivery logistics
- Route planning
- Vehicle inspection
- Parts ordering
- Inventory management
- Inventory counting
- Loading and unloading
- Payment handling
- Vehicle maintenance
- Customer relationship management
- Attention to detail
- Multi-tasking
- Valid Driver's license
Timeline
Parts Delivery Driver
Murdock Chevrolet
02.2025 - Current
Express Service Advisor
Fox Honda
02.2024 - 08.2024
Quick Lube Technician
Fox Honda
10.2021 - 02.2024
Road Maintenance Worker
Barry County Road Commission
03.2021 - 08.2021
Kitchen Hand
Richies Coffee Shop
10.2017 - 05.2021
GED -
Hastings High School