Parker Roberts
Midland
Summary
Customer service experience includes conducting follow-up calls to ensure issue resolution and customer satisfaction. Developed strong relationships through personalized assistance, effectively resolving complex problems by collaborating with various departments. Maintained detailed records of customer interactions and transactions, demonstrating attention to detail and organizational skills. Proficient in handling inquiries via multiple channels, providing accurate information on products and services while maintaining professionalism in challenging situations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Jeffery Stack Carpentry Inc
262 Glenbriar Circle
05.2015 - 05.2025
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via phone, email, and chat.
- Identified opportunities for upselling additional products or services based on customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
Atlantic High School
Port Orange, FL05-2011
Skills
- Customer service
- Conflict resolution
- Database management
- Product knowledge
- Customer relationship management
- Sales techniques
- Attention to detail
- Problem solving
- Positive and professional
- Scheduling
Timeline
Customer Service Representative
Jeffery Stack Carpentry Inc
05.2015 - 05.2025
High School Diploma -
Atlantic High School