Managed customer quotations and commercial offers for spare parts, repairs, projects, and overhauls, supporting the sales cycle from initial request through order handover.
Provided Area Sales Managers and sales teams with pricing recommendations, cost information, lead times, and market-related data to support commercial decisions.
Prepared pre-calculations, pricing proposals, and customer offers for complex overhaul and project opportunities.
Coordinated customer orders through ERP registration and maintained communication between customers, Service Coordinators, Project Managers, and sales teams.
Customer Relationship Manager/ Contract Analyst
Jemison Metals
11.2023 - 12.2025
Collaborated with sales, finance, and operations teams to develop accurate price forecasts, enhancing planning cycles for monthly and quarterly business strategies.
Track customer contract performance against forecasts and coordinated with commercial teams to align renewal strategies with business goals.
Collaborate with sales, finance, and operations teams to build accurate price forecasts for monthly and quarterly planning cycles.
Analyze trends in steel commodity markets (e.g., CRU, AMM, Platts) to forecast pricing impacts on future contracts and recommend adjustments to maintain profitability.
Coordinate with production, logistics, and sales teams to ensure on-time delivery of custom steel orders, meeting precise client specifications and quality standards.
Track customer contract performance against forecasts and coordinate with commercial teams to align renewal strategies with business goals.
Operational Excellence Leader
Danone North America
05.2022 - 10.2023
Led implementation and rollout of workflow and systems projects, ensuring effective development, execution, and adoption across organization.
Analyzed data from warehouse management systems to create daily and weekly performance reports in Excel, delivering actionable insights for leadership team.
Led the implementation and rollout of workflow and systems projects, overseeing development, execution, and adoption across the organization.
Directed Lean and Six Sigma initiatives within distribution operations, enhancing order accuracy, throughput, and on-time delivery.
Performed maintenance and repairs on warehouse management system RF devices, ensuring minimal downtime and operational continuity.
Warehouse Associate / Intern
US Foods
05.2019 - 12.2019
Trained new associates on job functions, standard operating procedures, and daily workflows, enhancing consistent performance and compliance.
Participated in productivity meetings with Distribution Center General Manager to improve understanding of facility logistics and personnel management.
Trained and onboarded new associates on job functions, standard operating procedures, and daily workflows to ensure consistent performance and compliance.
Adapted to various functions within distribution center, including receiving, order fulfillment, returns processing, and outbound logistics, ensuring flexibility and operational efficiency.
Education
Bachelor of Science - Business Administration, Supply Chain Management
Appalachian State University
Boone, NC
Skills
CRM Systems
Warehouse Management systems
Sales Analytics
RF devices
Customer Data Analysis
Client Relationship Management
Coaching and counseling
Team building
Sales Strategy Development
Staff Scheduling
First Aid, AED and Stop the Bleed certified
Effective communication
Timeline
External Sales Support
Dellner Inc.
05.2026 - Current
Customer Relationship Manager/ Contract Analyst
Jemison Metals
11.2023 - 12.2025
Operational Excellence Leader
Danone North America
05.2022 - 10.2023
Warehouse Associate / Intern
US Foods
05.2019 - 12.2019
Bachelor of Science - Business Administration, Supply Chain Management
CUSTOMER SERVICE & SALES SPECIALIST / BACK OFFICE SALES SUPPORT at IQOR RMS COLLECT INCCUSTOMER SERVICE & SALES SPECIALIST / BACK OFFICE SALES SUPPORT at IQOR RMS COLLECT INC