Parker Terronez
Faribault,MN
Summary
Dynamic individual with a versatile background in customer service and administrative support. Known for excellent verbal communication and critical thinking, contributing to improved guest experiences and operational efficiency.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Riverland Community College
Austin, MN
11.2025 - Current
- Handled incoming correspondence, prioritizing inquiries for timely responses.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Helped with creative projects
- Helped set up activities
- Helped students
- Guided tours
- Translating between Spanish and English
Guest Service Representative
City of Owatonna
Owatonna, MN
04.2025 - 08.2025
- Provided information about local attractions and events, promoting community engagement.
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Maintained cleanliness and organization of the lobby area to create welcoming environment.
- Responded promptly to guest feedback, implementing solutions to improve service quality.
- Supported marketing initiatives by distributing promotional materials to visitors and residents.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Worked in Concessions
- Opened and closing
- help set up activities
- worked, handle and prepared food
- worked with students
- Slides Watcher
Front Desk Receptionist
City Of Faribault
Faribault, MN
09.2023 - 07.2024
- Greeted and assisted visitors, ensuring a welcoming environment and addressing inquiries efficiently.
- Managed incoming calls, directing them to appropriate departments and maintaining communication flow.
- Implemented procedures for improved front desk operations, contributing to a streamlined workflow.
- Collaborated with team members to maintain cleanliness and organization of reception area, fostering professionalism.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Worked with money
- Worked in public events
- Worked with students
- helped set up activities
- building supervisor
- setting up rooms for rent outs
Education
High School Diploma -
Faribault High School
Faribault, MNAssociate of Science - Chemistry
Riverland Community College
Austin, MN05-2027
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Critical thinking
- Verbal communication
- Speaking Spanish
- Working with students
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Administrative Assistant
Riverland Community College
11.2025 - Current
Guest Service Representative
City of Owatonna
04.2025 - 08.2025
Front Desk Receptionist
City Of Faribault
09.2023 - 07.2024
High School Diploma -
Faribault High School
Associate of Science - Chemistry
Riverland Community College