Summary
Overview
Work History
Education
Skills
Timeline
Generic

Parrish Gaines

Montgomery

Summary

Dynamic Service Advisor with a strong work ethic and excellent communication skills, honed at Lexus. Proven track record in enhancing customer satisfaction through effective complaint resolution and vehicle assessment. Adept at multitasking and organization, consistently fostering loyalty and trust while maintaining high standards in service delivery.

Overview

3
3
years of professional experience

Work History

Service Advisor

Sons Kia
01.2024 - Current
  • Assisted customers with inquiries, providing accurate product information and service details.
  • Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
  • Learned technical specifications of products to effectively communicate features and benefits.
  • Supported service team by maintaining organized records of customer interactions and service history.
  • Engaged in continuous learning about industry trends to better assist customers with their needs.
  • Collaborated with technicians to ensure timely updates on service progress for customers.
  • Developed strong relationships with customers, fostering loyalty through attentive service and follow-up communications.

Service Advisor

Lexus
01.2023 - 10.2023
  • Assisted customers with inquiries, providing accurate product information and service details.
  • Coordinated service appointments, optimizing scheduling to enhance customer satisfaction.
  • Learned technical specifications of products to effectively communicate features and benefits.
  • Supported service team by maintaining organized records of customer interactions and service history.
  • Engaged in continuous learning about industry trends to better assist customers with their needs.
  • Collaborated with technicians to ensure timely updates on service progress for customers.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Receptionist

Lexus Of Rockville
01.2023 - 09.2023
  • Managed front desk operations, ensuring efficient check-in and check-out processes for visitors.
  • Coordinated communication between departments, improving workflow and response times.
  • Developed and maintained organized filing systems for client records and correspondence.
  • Assisted in scheduling appointments, optimizing daily office operations and resource allocation.

Education

Bachelor of Science - Nursing

AUM
Montgomery AL
05-2022

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Excellent communication
  • Complaint resolution
  • Handling customer complaints

Timeline

Service Advisor

Sons Kia
01.2024 - Current

Service Advisor

Lexus
01.2023 - 10.2023

Receptionist

Lexus Of Rockville
01.2023 - 09.2023

Bachelor of Science - Nursing

AUM

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