Parrish Luna

• Enhanced store operations through relationship building and daily problem-solving.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize wastes.
• Hired, trained, mentored, and empowered supervisors to adhere to complete thorough opening, closing and shift change functions.
• Monitored employee performance and identified performance gaps for corrective action.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Key Achievements:

• Improved sales by 7% (San Francisco Market), 10% (Texas Market) with training and operational excellence.
• Assisted in opening new store in Houston, TX

• Managed 46 partners for 2 high-profile stores located at Louetta and Grant, Cypress and new store located at Louetta and Vintage Preserve Parkway, Houston.
• Improve operational excellence & customer connection
• Mitigated business risks by working closely with partners assessing performance.

Key Achievements:

• Increased sales by 8% and managed 46 partners (6 supervisors)
• Promoted 2 supervisors to Assistant Store Managers.
• Improved customer connection score up by 15 points.