Jennyfer Sands
Jourdanton
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
3
3
years of professional experience
2008
2008
years of post-secondary education
Work History
Store Manager
Dollar General Store
Elmendorf
02.2023 - Current
- Managed daily store operations and ensured compliance with company policies.
- Supervised staff to maintain high levels of customer service and engagement.
- Coordinated inventory management and organized stock replenishment processes.
- Implemented merchandising strategies to enhance product visibility and sales potential.
- Resolved customer issues promptly to maintain positive shopping experiences.
- Conducted regular audits of cash handling procedures to ensure accuracy and security.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Developed relationships with suppliers to negotiate better prices.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Order Selector
H-E-B Warehouse
San Antonio
05.2022 - 02.2023
- Selected products accurately based on order specifications and warehouse layout.
- Operated pallet jacks and forklifts for efficient product transport within the warehouse.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Participated in regular safety meetings to enhance workplace safety awareness among staff.
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Attended company safety meetings to maintain knowledge of new and important information.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Prepared products for packaging and shipping according to company specifications.
- Assisted other personnel in the loading and unloading process if needed.
- Used handheld scanners to key in data for packages.
- Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Stayed abreast of new developments in warehouse operations technologies and processes.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Labeled boxes and placed in outbound collection areas.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Operated forklift and pallet jack to transport heavy loads.
- Demonstrated great teamwork skills with staff members involved in production and transport.
Education
Jourdanton High School
Jourdanton, TXSkills
- Inventory management
- Visual merchandising
- Customer service
- Cash handling
- Employee training
- Team leadership
- Sales strategies
- Operational efficiency
- Supplier negotiation
- Performance evaluation
- Time management
- Effective communication
- Problem solving
- Process improvement
- Conflict resolution
- Staff performance improvement
- Maximizing profitability
- Operations
- Order management
- Cash management
- Recruiting and hiring
- Employee terminations
- Retail inventory management
- Verbal and written communication
- Merchandise planning
- Customer feedback analysis
- Process improvements
- Leadership development
- Bank deposit procedures
- Retail merchandise quality standards
- Inventory control
- Employee supervision and motivation
- Sales professional
- Opening and closing procedures
- Personnel development
- Flexible schedule
- Loss prevention
- Operational budgeting
- Store opening and closing
- Store opening and closing procedures
- Special events
- Training and mentoring
- Documentation and reporting
- Bank and safe deposits
- Work Planning and Prioritization
- Customer service management
- Program implementation
- Inventory forecasting
- Promotional planning
- Relationship building and management
- Outstanding communication skills
- Talent recruitment
- Accurate cash handling
- Hospitality and accommodation
- Shift checklists
- Operations oversight
- Risk management
- Team motivation
- Customer response
- Culture development
- Product merchandising
- Policies and procedures
- Staff management
- Delegating work
- Reliable
- Mathematical aptitude
- Store displays
- Profit margin optimization
- Goals and performance
- Recruitment and hiring
- Staff supervision
- Security system monitoring
- POS systems
- Report generation
- Problem-solving
References
References available upon request.
Timeline
Store Manager
Dollar General Store
02.2023 - Current
Order Selector
H-E-B Warehouse
05.2022 - 02.2023
Jourdanton High School