Parrisse Henderson
Woodland Hills,CA
Summary
Dedicated Healthcare Professional working side-by-side with healthcare providers, enhancing operations, quality and quantity of services delivered in high-volume surgical clinics. With more than 10 years of experience driving critical planning and deployment of high quality systems and work flow processes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Implementation Manager
Sound Physicians
Dallas, TX
11.2022 - Current
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation team''s efforts.
- Led a diverse team of professionals in successfully completing complex implementations on time and within budget constraints.
- Implemented continuous improvement initiatives that resulted in increased efficiency across various stages of the implementation process.
Customer Success, Compliance, and Credentialing Manager
California Medical Evaluators
Los Angeles
01.2019 - Current
- Onboarded over 200 Physicians to ensure their success in company, which included training on all platforms including salesforce and epic, etc
- Implemented a process for retention, this decreased the retention rate from 25% to 7% within in the first year of implementation, by providing clients/customers with performance metrics
- Increased sales by 30% within the first 6 months of employment
- Collaborated with department leaders to develop policies and procedures for maintaining accurate provider records.
- Streamlined credentialing processes by implementing efficient tracking systems and reducing paperwork.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Clinic Supervisor & Senior Executive Manager
Providence (Saint John’s Physician Partners) Gastroenterology
Los Angeles
01.2018 - 01.2019
- Oversee the business and patient care support functions for the department of Gastroenterology managing clinical calendars of (5 Surgeons) and 6 front end medical staff
- Preparation of reports a deck of Board and other internal/external meetings, u Managed all correspondence for the (5 Surgeons) internal and external communications
- Responsible for all full-time and part-time staff including, but not limited to call center and front desk/check-in representatives, administrative and billing staff, care coordination of clinical services and communication, space management, clinical outcomes, quality and safety reporting, revenue cycle management, policy development and deployment
- Responsible for ensuring the department goals were met and effective operations of the clinical practices are met
- Participated in Revenue Team Responsibility also includes following and adhering to personnel policy and procedure, hiring, recruiting qualified personnel, working with Lead Physician, Operation Clinic Leads/Supervisor, Medical Director, and Clinical Director to assure an overall effective operation
Practice Manager/Operations Analyst
Southern California Orthopedic Institute (UCLA Partners)
Los Angeles
01.2017 - 01.2018
- Provided administrative management to medical office practices with accountability for daily operations
- Implemented Manual of Operations for each medical practice Collaborated with physicians and leads associates and internal/external customers including patients/families to assure optimal patient care and outcomes
- Planned, coordinated and managed associates and organizational resources to provide the highest quality patient care in a safe, cost effective, customer-focused environment thereby creating the best place for patients to heal, physicians to practice and associates to work
- Effectively managed over 30 staff throughout 3 offices, including the development of effective short and long-term staffing plans, including interview, and hiring, cross-training of staff where appropriate and effective and oversight and management of efficiency
- Participated in the evaluation and review of all human resources and communicates issues appropriately and partners with appropriate departments in the vital execution of these duties.
Clinical Supervisor
University of California Los Angeles (Department of Psychiatry)
Los Angeles
01.2016 - 01.2017
- Managed a team of six administrative assistants, ten therapists and ten psychiatrists Decreased incoming referral work queue by 60% by getting patients out of the queue and scheduled for appointments Captured missing charges for excess encounters of 200,000 within the first 6 months Improved charge capture through vigorous reporting to ensure charges are input within three days which lead to improved encounter closure time
- Improved incoming call abandonment from 30% to 5% or less Improved from answering 30% of incoming calls to 85% being answered without adding staff Implemented short term therapy model- brief treatment using Cognitive Behavioral Therapy Improved staff and provider satisfaction Analyzed templates to increase available provider appointments Created a Behavioral Health Network of Psychiatrists, Therapist, Social Workers, and Psychologist to handle the overflow of the department, in turn decreased the wait time from 30 days to 2 weeks.
Social Worker (Contracted)
University of California Los Angeles (Department of Psychiatry)
Los Angeles
01.2015 - 01.2016
- Managed a full caseload consisting of inmates releasing from CDCR institution, who are: (1) potentially eligible for benefit entitlements {i.e., Medi-Cal, Social Security, and Veterans Affairs}, (2) diagnosed as having HIV/AIDS, (3) diagnosed as having a mental illness, and/or (4) inmates determined to be in need of community-based continuity of care upon release from incarceration, (i.e., hospice, hospital/acute care, skilled nursing/long-term care, in-patient mental healthcare, board & care/assisted living, in-home health care, dialysis, oxygen [intermittent and continuous], chemotherapy, medications, etc.), and/or (5) inmates who, upon release, will have an annual income of less than 138 percent of the federal poverty line and who are recognized US citizens
- Benefit Worker determined potential benefit eligibility based on medical/mental disability, financial, and/or age
- Assisted in the benefit application process, complete, and submit application for California State sponsored Medi-Cal benefits, Social Security, Supplemental Security Income (SSI), or Social Security Disability Income; and Veterans Affairs (VA) benefits
- Act as a liaison with institutional and parole staff for cases that may require additional case management and collaborate on specific cases.
Research Analyst
University of Pittsburg
Pittsburgh
01.2010 - 01.2015
- Part of a dynamic team seeking to better understand the impact anxiety and depression had on patient with severe heart failure, as well as track and improve the clinical outcomes of acute and chronic health failure and mental health
- This involves working with healthy and unhealthy patients with acute and chronic heart failure and or mental health on multiple research studies
- Responsibilities include assisting with all stages of study implementation, including aspects of study management (e.g
- Ensuring proper procedures, regulatory compliance, database management), recruitment, performing study procedures such as quantitative testing, and documentation
- Perform data analysis, manuscript preparation, and grant writing for upcoming grant submittals.
Education
Masters of Science - Psychology -
CHATHAM UNIVERSITY
Pittsburgh, PABachelor of Science - Psychology -
CHATHAM UNIVERSITY
Pittsburgh, PASkills
- Salesforce & SaaS
- Microsoft Office (Excel, Word, PowerPoint and Access) with advanced Excel
- NetSuite
- EPIC
- Adobe
- Multiple EMR’s and clinical software applications
Certification
Licensed Professional Counselor (LPC) – California & Pennsylvania
Timeline
Implementation Manager
Sound Physicians
11.2022 - Current
Customer Success, Compliance, and Credentialing Manager
California Medical Evaluators
01.2019 - Current
Clinic Supervisor & Senior Executive Manager
Providence (Saint John’s Physician Partners) Gastroenterology
01.2018 - 01.2019
Practice Manager/Operations Analyst
Southern California Orthopedic Institute (UCLA Partners)
01.2017 - 01.2018
Clinical Supervisor
University of California Los Angeles (Department of Psychiatry)
01.2016 - 01.2017
Social Worker (Contracted)
University of California Los Angeles (Department of Psychiatry)
01.2015 - 01.2016
Research Analyst
University of Pittsburg
01.2010 - 01.2015
Masters of Science - Psychology -
CHATHAM UNIVERSITY
Bachelor of Science - Psychology -
CHATHAM UNIVERSITY