Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Parry

High Springs,FL

Summary

Experienced patient care tech with 20 years of dedicated service in a fast-paced ICU health care environment. Collaborated with a team of support techs and nurses to streamline and enhance patient care processes. Passionate about improving patient care outcomes and operational efficiency through the implementation of hospital protocols.

Overview

28
28
years of professional experience

Work History

Support Technician

UF Health Shands Hospital
07.2004 - 02.2024
  • Walked individuals through basic troubleshooting tasks.
  • Assisted with training new employees to become optimal employees.
  • Assist nurses with patient care.
  • Assist in th setup and maintenance of computer systems and software for optimal performance and security
  • Collaborate with other support techs to streamline and improve patient care processes.
  • Coordinate with other departments to ensure smooth operations and efficient patient care.
  • Assist in the management of inventory and supplies to ensure adequate availability for patient care.
  • Provide technical support and troubleshooting for medical equipment and devices.
  • provide technical support to healthcare professionals during patient care procedures.
  • provide technical support while transporting patients with the nurse/ doctors.
  • Ensure all medical supply carts remain stocked.
  • Answered constant flow of unit calls and patient call lights/ alarms with minimal wait times.
  • Exhibited compassionate care and communication regarding any issues with patients and families.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Provided technical support by floating to other units in the hospital while short staffed over the years.
  • Baker act, suicidal, and behavioral sitter ensuring patient does not self harm or harm others.

Office Associate

KMART
02.1996 - 06.2004
  • Increased customer service success rates by quickly resolving issues.
  • Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
  • Responded to inquiries from callers seeking information.
  • responsible for counting and verifying cash-outs and balancing large volumes of cash.
  • processed returns.


Education

High School Diploma -

Coconut Creek High School
Coconut Creek, FL
06.1991

Skills

  • Call Management
  • Organizational Skills
  • Help Desk Support
  • Patient-focused care
  • Unit Supply Maintenance
  • Patient Care Technician/Assistant
  • Supply Restocking
  • Bedsore Prevention
  • Transporting patients
  • Supporting personal needs
  • Documenting behaviors

Timeline

Support Technician

UF Health Shands Hospital
07.2004 - 02.2024

Office Associate

KMART
02.1996 - 06.2004

High School Diploma -

Coconut Creek High School
Michelle Parry