Alondra Burch
Gainesville,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure this position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Support Technician
UF Health Shands
01.2024 - Current
- Facilitated efficient discharges by preparing rooms for cleaning and assisting patients with gathering belongings as needed.
- Responded to telephone, email and in-person inquiries regarding patients, operation, use and repair.
- Monitored patient progress over time, reporting any significant changes to the appropriate medical professional promptly.
- Assisted nurses in administering medication, resulting in timely and accurate treatment for patients.
- Fostered open lines of communication among caregivers, patients, and family members for optimal information exchange.
- Facilitated smooth patient transitions between departments, ensuring proper handoffs and documentation.
Patient Safety Attendant
UF Health Shands
03.2020 - 01.2024
- Reduced risk of falls by assisting patients with mobility and providing appropriate support during transfers.
- Enhanced patient safety by conducting comprehensive room checks and maintaining a clean environment.
- Assisted nursing staff with non-clinical tasks, enabling them to focus on direct patient care and improving efficiency.
- Conducted hourly rounding to proactively address potential safety hazards or concerns, enhancing overall patient wellbeing.
Home Health Aide (HHA)
Mederi Care LLC.
06.2019 - 08.2023
- Supported patients'' families by providing education on mental health issues and coping strategies for improved home environments.
- Managed financial aspects of home healthcare operations, including budgeting, billing, and expense tracking, ensuring cost-effective service delivery.
- Completed at-home health checks for children unable to visit medical offices due to health risks and living conditions.
- Delivered high-quality care within diverse settings such as hospitals, nursing homes, clinics, and home health environments.
Customer Service Associate
Walmart Inc.
03.2018 - 04.2021
Education
Bachelor of Arts - Health Services Administration
Santa Fe College
Gainesville, FL08.2025
Associate of Arts - Exercise Science
Santa Fe College
12.2021
Skills
- Data Recovery
- Remote Support
- Technical Support
- Microsoft Outlook
- Customer Success Management
- Customer Service
- Staff education and training
- Organizational Skills
- Teamwork and Collaboration
- Call Management
Timeline
Support Technician
UF Health Shands
01.2024 - Current
Patient Safety Attendant
UF Health Shands
03.2020 - 01.2024
Home Health Aide (HHA)
Mederi Care LLC.
06.2019 - 08.2023
Customer Service Associate
Walmart Inc.
03.2018 - 04.2021
Bachelor of Arts - Health Services Administration
Santa Fe College
Associate of Arts - Exercise Science
Santa Fe College