Lameiqua Mahomes
Warrenville,IL
Summary
Resourceful Support Technician known for high productivity and efficiency in task completion. Skilled in troubleshooting, network configuration, and system diagnostics. Excel at communication, problem-solving, and adaptability, ensuring seamless operational support and customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Support Technician
RAM (Private Contract)
Chicago, Illinois
02.2023 - Current
- Provided guidance regarding best practices for using computer systems efficiently and securely.
- Resolved escalated customer complaints in a timely manner.
- Educated customers about available products and services that may enhance their computing experience.
- Conducted research on emerging technologies in order to recommend upgrades or enhancements.
- Identified areas where service could be improved based on feedback from customers.
- Monitored performance of computer systems regularly to ensure they are running optimally.
- Developed training materials for users relating to computer usage, security policies and other IT topics.
Third Party Risk Analyst
Above Lending (Private Contract)
Northbrook, IL
01.2022 - 01.2023
- Analyzed portfolio performance and recommended ways to reduce overall risk levels.
- Developed risk management strategies to mitigate financial losses.
- Reviewed internal processes for identifying, measuring, monitoring and reporting risks.
- Implemented procedures for monitoring and controlling operational risks.
- Provided support in developing models to assess market liquidity risk exposures.
- Maintained databases containing information about current and past risks.
- Investigated suspicious transactions as part of fraud prevention efforts.
- Spearheaded quality-controlled development and execution of report management and data analytics processes focused on requirements.
Field Training Officer
Triple Canopy (Private Contract
Camp Arifjan , Kuwait
11.2019 - 11.2021
- Organized and implemented weekly training sessions for field staff.
- Identified potential problems that may arise due to lack of knowledge or experience among trainees prior to their deployment in the field environment.
- Coordinated various events such as team building activities that would help improve morale within the organization.
- Responded quickly when called upon for assistance during emergency situations involving inexperienced personnel.
- Provided instruction and guidance to newly assigned personnel in the field.
CCTV Operator
Paragon Systems
Chicago, IL
04.2015 - 11.2019
- Provided 24 and 7 surveillance of designated areas using a variety of security systems.
- Identified potential weaknesses in existing security protocols and recommended ways to improve them.
- Ensured that all relevant laws are adhered to while carrying out surveillance duties.
- Trained new employees on the use of CCTV equipment as well as basic operational procedures.
- Assisted law enforcement personnel during investigations by providing them with footage from security cameras.
- Investigated potential criminal activity by reviewing video recordings from multiple camera angles.
- Conducted regular tests on the alarm system to ensure it is functioning properly at all times.
Air Defense Technician
US ARMY
Fort Riley, KS
06.2008 - 11.2012
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Assisted in the development of disaster recovery plans for critical IT infrastructure components.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
Education
Master of Science - Security and Justice
University of Phoenix
Tempe, AZBachelor of Science - Criminal Justice Concentration in Human Resources
University of Phoenix
Tempe, AZSkills
- Technical support
- Customer service
- Network troubleshooting
- System monitoring
- Data analysis
- User training
- Security policies
- Team collaboration
- Issue resolution
- Virus removal
- Ticket management
- Data recovery
- MS office proficiency
Certification
- ITF+ (in progress)
- Security+ (in progress)
Timeline
Support Technician
RAM (Private Contract)
02.2023 - Current
Third Party Risk Analyst
Above Lending (Private Contract)
01.2022 - 01.2023
Field Training Officer
Triple Canopy (Private Contract
11.2019 - 11.2021
CCTV Operator
Paragon Systems
04.2015 - 11.2019
Air Defense Technician
US ARMY
06.2008 - 11.2012
Master of Science - Security and Justice
University of Phoenix
Bachelor of Science - Criminal Justice Concentration in Human Resources
University of Phoenix
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