Parrys Perez

Open and closing restaurants. Complete food safety , temps and expiring dates , count safe , clean and serve customers daily .

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.

• Demonstrated excellent problem-solving skills in identifying root causes of fraud and recommending appropriate solutions to minimize future occurrences.
• Improved operational efficiency by streamlining fraud investigation processes and procedures.
• Reduced fraud losses by implementing effective detection strategies and monitoring systems.
• Participated in regular meetings with senior management to discuss key performance metrics, challenges, and recommendations for improvement.

• Completed 1,200 hours in length at Empire Beauty School and performed scalp treatments and hair styling including: cutting, arranging, thermal curling, creating waves via iron or by chemicals, bleaching, singeing, hair lightening, coloring, roller placement, styling with blow dryer, pin curl placement and shaping techniques
• Performed nail manicures and pedicures; sculpted nails
• Learned and refined skills in basic facials techniques by learning the proper application of lotions, tonics, creams, clays, antiseptics, and oils to the neck, face, and arms
• Massaged, manipulated, cleansed, exercised, and beautified the neck, face, and arms of clients
• Successfully learned techniques that involved removal of unwanted body hair; sculpted eyebrows
• Provided clients with information about what styles and colors are best for them based on their hair's texture, condition, color, and complexion
• Skilled in infection control, basic principles of chemistry and electricity, and principles of human anatomy and physiology.

• Kept informed of changes in bank products, services and procedures
• Responded to customer inquiries regarding mailings (i.e
• Statements, promotions, mortgage notices, escrow notices, etc.) Identified customer needs; educated and sold customers on bank products and services; recommended solutions
• Responded to and resolved customer inquiries on account status, researching problems and inquiries
• Assessed customer needs beyond the immediate reason for contact
• Provided consistent quality customer service to internal and external customers that met or exceeded Santander's standards.