Parth Patel
Process Assistsnt
Cleveland,TN
Summary
8+ years of expertise as a Customer Service Representative addressing challenging customer inquiries. Building solid customer relationships, driving brand loyalty, and enhancing customer engagement are all things I'm passionate about.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Process Assistant
Amazon
Charleston, TN
06.2020 - Current
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Developed standard operating procedures and document workflows for current and future process steps.
- Developed and executed plans to monitor standard process adherence.
Manager
Sweetwater, Tennessee
01.2015 - 09.2019
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Prepared and recommended long-range plans for development of department personnel.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Recorded inventory sales into organization's weekly income report.
Internship Student
Cleveland State Community Collage
Cleveland, TN
01.2019 - 06.2019
- Designing and installing reliable computer networks, connections, and cabling; troubleshooting system failures; inspecting LAN networks and repairing minor and major bugs or problems; testing and configuring software; maintaining and repairing hardware and peripheral devices; and performing regular backups.
- Designed and evaluated WAN and LAN connectivity technologies.
- Monitored network hardware operations to evaluate proper configuration.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
Cashier
KGMD Corporation
Dalton, Georgia
08.2012 - 01.2015
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reviewed weekly sales ads and monitored price changes.
Education
Associate of Applied Science - Computer Information Technology
Cleveland State Community College
07.2012 - 12.2019
Skills
Accounting familiarity
Customer and client relations
Payroll and budgeting
Customer relations and communications
Network configuration
Network Troubleshooting
Helpdesk administration
Network support
Certification
Best Customer Service in Monroe County
Timeline
Process Assistant
Amazon
06.2020 - Current
Internship Student
Cleveland State Community Collage
01.2019 - 06.2019
Manager
01.2015 - 09.2019
Cashier
KGMD Corporation
08.2012 - 01.2015
Associate of Applied Science - Computer Information Technology
Cleveland State Community College
07.2012 - 12.2019