Parveen Multani
New York,NY
Summary
Dynamic professional with a proven track record in customer service and makeup artistry, including a pivotal role at Verizon. Excelled in resolving high-stress situations and enhancing client satisfaction through expert makeup consultations. Skilled in active listening and makeup application, consistently building strong client relationships.
Overview
5
5
years of professional experience
Work History
Makeup Artist
Self-employeed
10.2019 - 06.2024
- Sanitized makeup tools to avoid spread of infection
- Handled appointments, bookings and rescheduling.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Conducted consultations to understand client's desired look.
Customer Service Representative
Verizon
05.2021 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Answered customer inquiries and provided accurate information regarding the service.
- • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- • Referred unresolved customer problems to designated departments for further investigation.
- • Provided excellent customer service to resolve customer complaints in a timely manner.
- • Assisted customers with product selection, ordering, billing & technical.
Education
Bachelor Of Business Administration - Business
Nassau Community College
Garden City, NYBusiness
John Adams High School
Rockaway, NY06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Payment Processing
- Makeup Application
- Makeup product knowledge
- Client Relationship Building
- Client Consultations
- Makeup and Lashes
- Schedule Management
- Appointment Scheduling
Languages
Hindi
Professional Working
English
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Customer Service Representative
Verizon
05.2021 - 12.2023
Makeup Artist
Self-employeed
10.2019 - 06.2024
Bachelor Of Business Administration - Business
Nassau Community College
Business
John Adams High School
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