Parveen Arvanites
Santa Monica,CA
Summary
Goal-oriented professional offering 10+ years of extensive experience in retail sales. Committed to creating trusting relationships with customers to generate leads and drive sales. Analytical problem solver and critical thinker with remarkable decision-making and multi-tasking abilities.
Overview
14
14
years of professional experience
Work History
Assistant to Owner
Cool And Casual StudioCool And Casual Studio
Los Angeles, CA
08.2020 - 03.2022
- Built lasting customer relationships through in-person meetings and use of social media
- Handled customer inquiries and complaints via phone, email, mail, and social media
- Maintained records of customer interactions, processed customer accounts, and filed documents
- Managed relationships with vendors, service providers, and landlord, ensuring that all items were invoiced and paid on time
- Coordinated owner’s schedules, appointments, and bookings
Pharmacy Technician
Rite Aid Pharmacy
Culver City, CA
09.2017 - 08.2020
- Contributed to team consistently achieving monthly script and sales quotas
- Created new revenue by using product knowledge to educate customers on goods and services provided
- Handled customer-facing interactions in high-volume pharmacy with focus on insurance troubleshooting
- Accurately gathered sensitive customer information to open and maintain customer accounts
- Fielded frequent incoming high volume call loads, addressed customer needs accordingly
- Utilized outbound calls to reach out to customers and ensure medication compliance
Assistant Store Manager
Steven Alan
Venice, CA
05.2014 - 09.2017
- Set and exceeded daily, weekly, and monthly sales targets regularly through employee engagement and forward-thinking inventory planning.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Used expert level of product knowledge to frequently attain major sales.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Women’s Manager
Kitson
Santa Monic, CA
11.2011 - 05.2014
- Managed analytical reports to identify and track sales activities and customer trends.
- Defined clear targets and objectives and communicated to other team members.
- Designed appealing merchandise displays to attract customers to store, increasing foot traffic.
- Increased visual impact and sales through optimal arrangement of mannequins, fixtures, walls and tables.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Presented store update suggestions and layouts to management and stakeholders.
Operations Manager
Urban Outfitters
Santa Monica, CA
06.2008 - 11.2011
- Planned, directed, coordinated, and assigned manpower to efficiently meet daily production requirements and goals.
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Streamlined monthly, quarterly and yearly bank audits, effectively reducing financial discrepancies and risks.
- Mitigated financial discrepancies and risks by coordinating monthly, quarterly and yearly bank audits.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
Skills
- Problem Solving- Proven customer support and sales experience
- Organized- Excellent oral and written communication skills
- Active listener- Seeks to understand customer's needs, objectives, and challenges
- People-Oriented- Strong phone contact handling skills
- Adaptability- Ability to multitask, prioritize and manage time effectively
Timeline
Assistant to Owner
Cool And Casual StudioCool And Casual Studio
08.2020 - 03.2022
Pharmacy Technician
Rite Aid Pharmacy
09.2017 - 08.2020
Assistant Store Manager
Steven Alan
05.2014 - 09.2017
Women’s Manager
Kitson
11.2011 - 05.2014
Operations Manager
Urban Outfitters
06.2008 - 11.2011
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