Parvina Mukhidinova
Brooklyn
Summary
Dedicated and empathetic Customer Care Associate with over 2 years of experience in providing top-tier support in fast-paced environments. Skilled in handling customer inquiries, resolving issues efficiently, and ensuring satisfaction through clear communication and problem-solving. Passionate about building lasting customer relationships and enhancing service experiences.
Overview
5
5
years of professional experience
Work History
Customer Care Associate
Centene, Fidelis Care
Brooklyn, NY
12.2022 - Current
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Assisted members and clients by meeting or exceeding key performance metrics, which consists of logging every interaction into Salesforce including but not limited to the completion of applications and calls.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
- Documented every interaction in Facets and other systems as required.
- Comply with all NYSOH Marketing Guidelines and all Fidelis and Centene trainings within required timeframes.
- Assisted clients with payment Inquiries, ID requests, PCP changes, renewal, enrolling and benefit inquires as they present at the office or other assigned sites.
- Following up on outstanding issues to complete resolutions and maintain customer satisfaction.
- Assisted teams with new "WEB LEADS PROJECT" where I handled inbound/outbound calls and sorted leads for over a year.
- Contacted inbound web-generated leads to gather information, address basic customer service inquiries, and assess interest in services/products.
- Sorted and categorized leads based on preferred language (e.g., English, Spanish, Russian, Arabic, French etc.) to ensure proper routing to the appropriate sales or support teams.
Home Health Aid
Family Home Care
NY
01.2020 - Current
- Provided personalized care to patient with health-related disability
- Performed general maintenance duties
- Exhibited love, patience, respect, and sensitivity while assisting patient.
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Cared for patients by changing bed linens, washing, and ironing laundry, cleaning, and assisting with their personal care.
- Entertained, conversed with, and read aloud to patients to keep them mentally, healthy and alert.
- Planned, purchased, prepared, and served meals to patients or other family members, according to prescribed diets.
- Checked patients' pulse, temperature, and respiration.
Home Health Aid
Best Home Care
NY
01.2020 - Current
- Provided personalized care to patient with health-related disability
- Performed general maintenance duties
- Exhibited love, patience, respect, and sensitivity while assisting patient.
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Cared for patients by changing bed linens, washing, and ironing laundry, cleaning, and assisting with their personal care.
- Entertained, conversed with, and read aloud to patients to keep them mentally, healthy and alert.
- Planned, purchased, prepared, and served meals to patients or other family members, according to prescribed diets.
- Checked patients' pulse, temperature, and respiration.
Education
Home Health Care Certificate -
Beacon Healthcare School
01.2020
Accounting -
Samarkand City Bank College
01.2001
Skills
- Excellent communication skills
- Multilingual
- Multitasking and organization
- Customer service-oriented
- Excellent planner and coordinator
- Computer Skills: Microsoft Word, Excel, Power Point
Languages
English
Full Professional
Russian
Native or Bilingual
Uzbek
Native or Bilingual
Persian
Native or Bilingual
Timeline
Customer Care Associate
Centene, Fidelis Care
12.2022 - Current
Home Health Aid
Family Home Care
01.2020 - Current
Home Health Aid
Best Home Care
01.2020 - Current
Accounting -
Samarkand City Bank College
Home Health Care Certificate -
Beacon Healthcare School
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