Summary

Overview

Work History

Education

Skills

Timeline

Pascale Jacques

Special Education Inclusion Specialist

Summary

Strategic and results-oriented professional with experience coordinating student services, overseeing data-driven processes, and managing teams to support student success. Skilled in admissions operations, family engagement, and program coordination, with a proven ability to translate student and performance data into actionable decisions. Committed to fostering inclusive, student-centered enrollment strategies and ensuring operational excellence across all stages of the admissions process.

Overview

years of professional experience

Work History

Inclusion Specialist / Program Manager

Bezos Academy

10.2024 - Current

Owned end-to-end family engagement and admissions-adjacent decision journeys, serving as a trusted guide for families navigating complex, emotionally charged enrollment decisions.
Conducted student and classroom observations aligned with admissions tours, assessing readiness, learning style, and program fit beyond surface-level application data.
Tracked applications, family touchpoints, and decision readiness using Avela across the admissions lifecycle.
Captured qualitative notes through Microsoft Forms to translate high-touch family interactions into actionable admissions data.
Built Asana workflows to triage next steps, including referrals for Child Find evaluations, Student Support Plans (SSPs), and individualized care planning.
Developed Power BI dashboards to monitor admissions funnel health, tour-to-application conversion, enrollment trends, and prioritization signals.
Served as the primary coordination point between families, academic teams, and support services, ensuring seamless handoff and continuity of experience.
Leveraged AI-enabled tools and automation to reduce administrative burden, allowing greater focus on relationship-building and personalized follow-up.
Maintained discretion and professionalism when managing sensitive family information, reinforcing trust regardless of enrollment outcome.
Lead the design and implementation of observation-informed instructional and inclusion systems across multiple Montessori-based early learning centers.
Maintained ongoing communication with families and stakeholders through scheduled meetings, follow-ups, and progress updates.
Documented all client interactions, notes, and next steps using digital tracking systems to ensure continuity and accountability.
Proactively identified concerns or disengagement and addressed them through structured follow-up.
Built trust-based relationships by providing consistent updates, clear explanations, and responsive support.
Guided families through intake processes, explaining service models, expectations, and next steps.
Provided step-by-step instruction on documentation requirements and program procedures.
Supported clients during transitions by clarifying processes and answering questions in real time.
Reinforced understanding by reviewing goals and confirming comprehension
Used Microsoft Forms, Asana, and internal databases (HBDS) to log assessments, referrals, and client information.
Tracked engagement metrics and referral outcomes to ensure timely follow-up.
Logged assessment results and maintained organized client records to support service delivery.
Monitored progress data to identify trends and adjust support strategies across site
Facilitated data review meetings to monitor progress and determine next steps.
Communicated client concerns to appropriate teams to ensure resolution.
Managed follow-up sequences from initial outreach through enrollment or partnership.

Lead Behavioral Therapist

Fairclough

01.2022 - 01.2025

Implemented individualized, data-driven behavioral support for children with diverse needs, using ABA principles to monitor progress and inform decisions demonstrating expertise in translating complex data into actionable insights for student success.
Collaborated closely with families, educators, and specialists, facilitating clear communication, setting measurable goals, and ensuring alignment between student needs and program offerings.
Mentored and guided behavior technicians, promoting consistent intervention fidelity, professional growth, and effective communication with families.
Led data review and progress monitoring meetings, synthesizing outcomes to guide next steps, optimize student plans, and support informed, evidence-based recommendations.

Outreach Educator

HomeSafe

01.2019 - 01.2021

Conducted developmental and educational screenings for 120+ families each quarter navigating complex support systems.
Utilized the HBDS database to log assessment results and client information, including access to birth data from all maternal hospitals within the service region, ensuring data accuracy and compliance.
Used assessment data to inform and support Early Intervention referrals, tracking next steps and follow-through in coordination with partner agencies.
Coordinated referrals to education, healthcare, and social services with empathy, discretion, and urgency.
Built trusted relationships with families during high-stress, high-impact moments, translating sensitive data into clear, actionable guidance.

Customer Service Representative

The Company Store

01.2017 - 01.2019

Oversaw daily operations and team coordination, ensuring processes ran smoothly, staff were supported, and organizational standards were consistently met.
Analyzed performance data and operational metrics, using insights to optimize inventory, staffing, and resource allocation.
Trained, coached, and supervised staff, fostering professional development, consistency, and high-quality service.
Built strong client and stakeholder relationships, addressing concerns, providing guidance, and ensuring satisfaction.