PASCALINE FIKIRI
Fulfillment compliance Trainer & Analyst
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Compliance Trainer &Analysis
Millennium Print Group
Durham , NC
04.2023 - Current
- Managing quality processes and related systems to ensure security, control, and availability of documentation and training materials to all personnel.
- Interpreting requirements of the ISO standard; review and analyze processes and other requirements to ensure compliance with the ISO standard.
- Manage master date, including creation, updates, and deletion.
- Managing users and user roles.
- Developing reports and analyses.
- Performing and lead scheduled assessments and audits of MPG programs to ensure policies and procedures are followed and in conformance with the management system standard.
- Verifying corrective and preventative action for facilities issues including proper root cause analysis, implementation plan, and objective evidence to verify the effectiveness of the solution.
- Reviewing facilities' documentation to ensure content meets the requirement of the MPG management system and is consistent with the company's standards and branding.
- Assisting the Fulfillment Quality Manager with educating employees about the MPG quality program and quality management system.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Conducting interviews by following stringent guidelines and confidentiality laws.
- Communicate with other departments to facilitate fulfillment activities and address issues.
- Maintaining accurate records of team attendance and documented disciplinary actions.
- Assigning tasks to team members to complete within designated time frames.
- Developing and implemented strategies to improve team productivity and efficiency.
- Training new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Determining to staff needs, developing schedules to staff all shifts.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
HR Assistant
Coast Personnel
Durham, NC
03.2020 - 12.2022
- Generated daily reports (attendance, flash report, and pass downs)
- Issued corrective actions and points
- Assisted leadership with any concerns
- Assisted employees with issues, concerns, or injury reports
- Processing of all administrative forms and reports
- Handling telephone calls on demand
- Help translate Swahili/ French /English conversations for the new hire classes or orientation
- Interpreting Swahili and French /English conversations that may be both simple, complex or technical
- Answered and redirected incoming phone calls for office.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Administered compensation, benefits, and performance management systems at direction of supervisor.
- Organized new employee orientation schedules for new hires.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Oversaw and managed hiring process and assisted human resources.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Bank Teller/ Clerk
First Horizon Bank
04.2019 - 08.2021
- Served customers by completing account transactions
- Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Sold cashier’s checks, traveler’s checks, and series e bonds
- Answered questions in person or on telephone and refered customers to other bank services as necessary
- Recorded transactions by logging cashier’s checks, traveler’s checks, and other special services; prepared currency transaction reports
- Cross-sold bank products by answering inquiries, informed customers of new services and product promotions, ascertained customers’ needs, and directed customers to a branch representative
- Completed special requests by closing accounts, taking orders for checks
- Exchanged foreign currencies, completed safe-deposit box procedures, and provided special statements, copies, and referrals
- Reconciled cash drawer by proving cash transactions, counting and packaging currency and coins
- Reconciled loan coupons and other transactions
- Maintained a supply of cash and currency and turned in excess cash and mutilated currency to head teller
- Complied with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof
- Maintained customer confidence and protected bank operations by keeping information confidential
- Contributed to team effort by accomplishing related results as needed.
Laboratory Technician
American Red Cross
08.2016 - 03.2019
- Performed basic and advanced donor and patient tests and interpreted results to determine donor-recipient compatibility
- Responsibilities
- Resolved compatibility problems, and provided complex reference and consultation services to hospitals and transfusion services
- Performed automated and manual test procedures on blood samples
- Managed receipt, coordination, shipment , and transport of patient and donor blood samples and documented supply and equipment problems
- Managedreagent inventory (ordering, receiving, inspection and preparation)
- Recognized/resolving testing irregularities and assisted other Medical
- Technologists in problem resolution
- Consulted with staff at other medical facilities, to resolve complex serologic problems and provided special units to transfusion recipients
- Performed maintenance, repair , and validation of laboratory equipment and software
- Maintained accurate records
- Performed manufacturing duties associated with special blood products, if applicable .
Interpreter/ Mentor
Duke Regional Hospital
03.2017 - 09.2018
- Professional interpretation and translation services to refugee clients, as well as transportation to interviews and appointments as necessary.
- Maintained client confidentiality at all times.
- Advocate on behalf of refugees, and refugee-serving voluntary agencies.
- Documented all contacts and services in client case files and maintain case note logs.
- Attended trainings and conferences as requested by supervisor.
- Kept informed information about refugee and immigrant issues, and available services to refugees, using current information to better identify and serve refugee clients.
- Represented the program at meetings and speaking engagements relevant to the responsibilities of the position.
- Perform all duties in a culturally and linguistically appropriate manner.
- Undertake other duties as assigned.
Education
Associates - Business Management
Durham Technical College
11-2022
GED - General Studies
Durham Technical Community College
Durham, NC04-2019
Skills
- Communication
- Integrity
- Customer needs
- People skills
- Financial skills
- Financial software
- Thoroughness
- Documentation skills
- P>Multitasking Abilities
- P>Multitasking Abilities
- P>Interpersonal Communication
- P>Self-Motivated
- P>Excellent Communication
- P>Good Telephone Etiquette
- P>Planning and Coordination
- P>MS Office
- P>Product development
- Enter Data
- Team Leadership
- Excellent Communication
- Willing to Learn
- Issue Resolution
- Data Accuracy
- Organization and Categorization
- Reports and Spreadsheets Generation
- Monthly Audits
- Safety Regulation Adherence
- Work Prioritization
- Teamwork and Collaboration
- Error Analysis (Numerical Analysis)
- Compliance Analysis
- Variance Analysis
- Computational Analysis
- Operations Analysis
- Data Analysis
Accomplishments
- Supervised team of staff members.
- Used Microsoft Excel to develop new hire tracking spreadsheets.
- Documented and resolved issues which led to exellent results .
Achieved Resuts through effectively helping with Task .
- Resolved product issue through consumer testing.
- Collaborated with team of numbers in the development of Fulfillment compliance.
Certification
April 2020
Certified [Job Title], [Company Name] - [Timeframe]
LPC - Licensed Professional Counselor
Languages
Swahili
Full Professional
French
Full Professional
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Fulfillment Compliance Trainer &Analysis
Millennium Print Group
04.2023 - Current
HR Assistant
Coast Personnel
03.2020 - 12.2022
Bank Teller/ Clerk
First Horizon Bank
04.2019 - 08.2021
Interpreter/ Mentor
Duke Regional Hospital
03.2017 - 09.2018
Laboratory Technician
American Red Cross
08.2016 - 03.2019
Associates - Business Management
Durham Technical College
GED - General Studies
Durham Technical Community College
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