Paschasia Thompson
Dallas,TX
Summary
Driven Medicare Sales Agent with a proven track record, achieving a 20% conversion rate through expert Medicare knowledge and exceptional relationship building. Excelled in lead conversion and customer service, leveraging goal-oriented strategies and effective product presentation to exceed sales targets and enhance client satisfaction. Results-driven Medicare Specialist accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.
Overview
7
7
years of professional experience
Work History
Medicare Sales Agent
BroadPath Healthcare
05.2021 - 01.2024
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Developed strong relationships with clients through excellent communication and personalized service.
- Participated in ongoing professional development opportunities such as webinars or workshops to increase product knowledge and sales skills.
- Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings.
- Maintained a 3 month average conversion rate of 20% or higher.
Health Insurance Claims Specialist
Optum/United Healthcare
11.2020 - 04.2021
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
Medicare Sales Agent
Dialog Direct
03.2017 - 10.2020
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
- Consistently met or exceeded sales targets by employing effective sales strategies and techniques tailored to individual client needs.
Education
Associate of Applied Science - Liberal Arts And Sciences
East Central Community College
Decatur, MSSkills
- Goal-Oriented
- Medicare knowledge
- Product presentation
- Objection handling
- Eligibility Determination
- Lead Conversion
- Quotes and sales
- Call Center Customer Service
- Relationship Building
- Data Entry
Timeline
Medicare Sales Agent
BroadPath Healthcare
05.2021 - 01.2024
Health Insurance Claims Specialist
Optum/United Healthcare
11.2020 - 04.2021
Medicare Sales Agent
Dialog Direct
03.2017 - 10.2020
Associate of Applied Science - Liberal Arts And Sciences
East Central Community College
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