Summary
Overview
Work History
Education
Skills
Certification
Software
Work Preference
Timeline
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Pashia Fischer

Pashia Fischer

Happy Valley

Summary

Operations and service-driven professional seeking a fulfilling and rewarding position within a strong organization. Nearly two decades of team building and leadership in a multitude of environments, diverse peer groups, and levels of management. Experience working with the following computer software systems: Trapeze (IMMS), UMO Next Bus, Adobe Acrobat, Microsoft Office Suite, and MAC environments. Sage Mas 90, QuickBooks, and other proprietary operations systems.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Controller / Operator

Portland Streetcar
Portland
04.2021 - Current
  • Coordinate daily service from the initial dispatch from the garage to return at the end of the day, including disruptions, and alignment resetting.
  • Communicate with partner organizations such as TriMet Control, 911 Dispatch, Parking Enforcement & misc Vendors
  • Provided internal customer service, point of contact for up to 60 operators, maintenance, code enforcement, and utility workers.
  • Input data into NextBus and ConnectPoint, a real-time arrival system.
  • Observe facility and equipment monitoring systems.
  • Coordinate with maintenance regarding the repair of streetcar property and equipment.
  • Diagnose, troubleshoot, and report via Trapeeze / EAM.
  • Under the direction of the City Managers and Supervisors, document investigations and reporting, and provide documentation
  • Including reporting to State Safety Oversight and TSA
  • Input data into the Incident Management Module System (IMMS) and/or the Accident/Incident Database (ACID) regarding system events, delays, disruptions, rule violations, collisions, injuries, etc
  • Draft and communicate train orders and special instructions
  • Under the direction of the City Operations Manager and supervisors, assist with the scheduling of daily operator and train assignments, including operator daily assignments and flex work.
  • Actively monitor, track, and adjust operator sign-in, start times, end times, and hours of service, and input exceptions into the GNSA timekeeping software.
  • Maintained LRV certification, DOT & SMS certifications

Assistant Manager Rail Operations

Trimet
Portland
09.2024 - 10.2024
  • Assisted in managing the daily operation of light rail transportation, ensuring the successful implementation of strategies that produce safe, cost-effective, and high-quality service. Serve as the first-line manager for light rail operators. Ensure safe and efficient rail operations, manage employee performance, ensure excellent customer service, and collaborate on continuous improvement initiatives.
  • Maintain rail operator competency. Responsible for the recruitment and management of Rail Operators. Evaluate individual and departmental performance. Provide individual coaching, mentoring, and counseling as required to enhance performance. Monitor progress toward achieving individual and collective performance goals, provide feedback, and recognize achievement.
  • Responsible for the effective management of employee and labor relations issues, including investigation, documentation, and administering disciplinary action as required. Develop a work environment that is inclusive, respectful, and in full partnership with members and officers of the ATU. Ensure consistent application of policies, procedures, and labor agreements throughout the workforce. Develop and maintain a productive, principle-based, and creative problem-solving approach to employee and labor relations issues.
  • Responsible for performing and supporting Competency Management System (CMS) assessments, including scheduling supervisors and training staff on CMS.
  • Manage and oversee assigned shift activities to ensure an optimized delivery of safe, secure, reliable, and cost-effective delivery.

Bus / LRV Operator / Streetcar Operator

TriMet
10.2018 - 04.2021
  • Provide safe, reliable, courteous, and efficient bus transportation service for residents and visitors in the TriMet & Portland Streetcar's service area
  • Prepare vehicles for operation by performing pre-trip safety inspection
  • Monitor the ongoing condition of the vehicle during operation
  • Operate on specified route(s) according to established time schedules
  • Follow District rules and policies, obey traffic laws, and remain knowledgeable regarding any changes in same
  • Develop and practice defensive driving skills to prevent vehicle or passenger accidents
  • Monitor and initiate two-way radio calls, reporting any unusual conditions such as accidents, passenger incidents or traffic problems promptly
  • Provide accurate information to customers regarding fares, routes, schedules and operating rules
  • Announce major streets, transfer points, and points of interest as required
  • Maintain courteous and professional demeanor with customers at all times
  • Assist disabled passengers with boarding and exiting
  • Provide verbal and written reports to District supervisors and management regarding route, safety, schedule, fare, and operational problems or concerns
  • Prepare required paperwork, such as lost and found tags, accident/incident reports, and vehicle defect reports

Broker / Transaction Coordinator

Keller Williams Realty
08.2015 - 10.2018
  • Contract to Close Transaction Coordinating
  • Maintain extensive database and relationships with clients and vendors using CRM
  • Scheduling of inspections, appraisals
  • Office administration / marketing
  • Created and manage files for clients, both physical and digital
  • Show properties, schedule tours, provide in depth feedback on showing, update client files
  • Schedule and attend inspections
  • Update Google Docs and Contacts
  • Write contracts, addenda, manage communications with clients from 1st meeting to close
  • Maintain Transaction Boards, update dates, pricing, timelines to keep current at all time
  • Send marketing pieces via email and snail mail

Administrative Operations Manager

AuRycl (Oracle) Tan Llc
04.2009 - 08.2015
  • Oversee activities directly related to sales & marketing of self-tanning beauty range
  • Plan and organize sales strategies for team of four outside sales reps
  • Manage expenses using Concur for all sales reps
  • Schedule and manage trainings at Beauty Colleges and salons throughout the US
  • Manage event schedules and calendars for 5 employees
  • Prepare and manage financial reports for company and distribution accordingly
  • Plan and develop marketing strategies, web site, e-commerce sites such as Amazon and EBay
  • Keep social media PR up to date; i.e
  • Linked In, Facebook, Twitter
  • Event planning to include national trade shows, as well as gifting suits
  • Provide input to Product Development Department
  • Responsible for ordering and maintain all office equipment and supplies

Logistics Coordinator

Clean Ones Inc.
06.2014 - 02.2015
  • Assist customer service and supply chain management in tracking and reporting on time deliveries from our 3PL warehouses
  • Monitor inbound freight
  • Acquire freight quotes and update invoices to ensure proper billing
  • Effectively communicate with freight forwarding companies in regards to deliveries
  • File and manage all freight claims
  • Provide back up to customer service, order entry and provide support to sales and marketing teams
  • Work close with accounting department to reconcile pricing discrepancies
  • Work close with purchasing department and suggest inventory adjustments

Director of Operations

St. Tropez Tanning Essentials
09.2006 - 05.2008
  • Operational Manager for 10 employees, including sales, accounting, customer service & purchasing
  • Compiled and analyzed data, invoice receiving, expense reports, monthly budget to actuals and update supply and demand models monthly
  • Responsible for all purchasing aspects of company to include office supplies, as well as product lines, components, and marketing materials
  • Ensure that all operations, procedures and activities are cost effective
  • Manage and coordinate all purchasing, production, quality control, inventory control, shipping & receiving and warehouse operations for the USA
  • Select and recruit professional team members for all departments of the company
  • Updated company website, shopping cart and social media outlets
  • Worked closely with PR company to capitalize on media / brand awareness, including benchmarking, and brand comparisons

Education

Diploma -

Western Business College
Portland, Oregon

Some College (No Degree) - Business Administration

Clackamas Community College
Oregon City, OR

Skills

  • Process improvement
  • Operational planning
  • Effective Communication Skills
  • Safety compliance
  • Emergency response
  • Labor relations
  • Conflict resolution
  • Recruiting and interviewing
  • Hiring and training
  • Team development
  • Employee engagement
  • Coaching and mentoring
  • Cross-functional team leadership
  • Teamwork and collaboration
  • Interpersonal communication
  • Adaptability and flexibility

Certification

  • FEMA ICS-100 Certification
  • FEMA ICS-200 Certification
  • OSHA Safety Committee
  • OSHA Accident Investigation
  • OSHA Hazard Identification
  • CMS Certification
  • Leadership Fundamentals
  • Leadership Conducting Investigations
  • Leadership Emotional Intelligence

Software

Microsoft Office 365

Trapeze

Connect Point

UMO/Next Bus

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancement4-day work weekPersonal development programsWork-life balance

Timeline

Assistant Manager Rail Operations

Trimet
09.2024 - 10.2024

Controller / Operator

Portland Streetcar
04.2021 - Current

Bus / LRV Operator / Streetcar Operator

TriMet
10.2018 - 04.2021

Broker / Transaction Coordinator

Keller Williams Realty
08.2015 - 10.2018

Logistics Coordinator

Clean Ones Inc.
06.2014 - 02.2015

Administrative Operations Manager

AuRycl (Oracle) Tan Llc
04.2009 - 08.2015

Director of Operations

St. Tropez Tanning Essentials
09.2006 - 05.2008

Diploma -

Western Business College

Some College (No Degree) - Business Administration

Clackamas Community College