PaShuns Bryson
Killeen,TX
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Remarketing/Lease End Agent
Intelogix
05.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
Sales Representative
Employment Solutions
08.2022 - 01.2023
- Became a licensed insurance sales agent through the company, Solix during the open enrollment season
- Currently being cross trained for customer service for health/dental coverage for Blue Cross Blue Shield of Alabama
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Customer Service Representative
Support Services Group
09.2021 - 01.2022
- I used work as a customer service representative for disney+
- We help customers enroll into subscriptions for the streaming service, enroll into bundle plans with hulu & espn+, as well help update login information
- We also help with some technical issues that customers may be having
- Like the app not opening or not being able to stream any shows/movies
Customer Service Representative
Trellis Services
02.2021 - 07.2021
- I was working with the company during its contract with Texas unemployment, helping claimants file for unemployment claims
Cashier
Church's Chicken
10.2020 - 01.2021
Customer Service Representative
Teleperformance
09.2018 - 04.2019
- We just assist the members with any issues they run into such as missing ID cards, searching for medical providers, helping them figure out what bill they need to pay and how much
- I also have experience with helping enroll into plans, getting promoters with most of my calls
Education
High school diploma or GED -
High School Diploma -
CH You High School
Cameron, TX06.2018
Skills
- Customer Service
- Call Center
- Customer Care
- Customer Support
- Sales
- Inside Sales
- Technical support
- Customer service and care
- Problem-Solving
- Goal-oriented mindset
- Problem-solving skills
- Positive Attitude
Certification
Life and Health Insurance, 08/01/22, 07/31/24
Assessments
- Retail customer service, Highly Proficient, 12/01/21
- Customer Focus & Orientation, Highly Proficient, 01/01/20
- Warehouse safety, Proficient, 04/01/22
Timeline
Remarketing/Lease End Agent
Intelogix
05.2023 - Current
Sales Representative
Employment Solutions
08.2022 - 01.2023
Customer Service Representative
Support Services Group
09.2021 - 01.2022
Customer Service Representative
Trellis Services
02.2021 - 07.2021
Cashier
Church's Chicken
10.2020 - 01.2021
Customer Service Representative
Teleperformance
09.2018 - 04.2019
Life and Health Insurance, 08/01/22, 07/31/24
High school diploma or GED -
High School Diploma -
CH You High School
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