Matthew Miller
Hendersonville,TN
Summary
Organized and detail-oriented candidate with a background of 10+ years in customer service. Ability to handle multiple projects and effectively communicate to teammates. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Remarketing Agent
Zander Insurance
02.2017 - 08.2023
- Inside and outside sales while building relationships with existing clients. Generated annual average revenue of approximately $650,000.
- Quality assurance in processing life insurance applications. Working with VIP clients and de-escalating client complaints.
- Completed training and education courses for new employees/hires along with one-on-one training. Provided feedback to incorporate new processes with vendors and team leaders.
Commercial Insurance Agent
Farmers Insurance
08.2012 - 02.2017
- Outside sales with central focus on commercial insurance by building relationships through existing clients and referrals.
- Increased commercial book of business revenue by annual approximate average of 16%.
- Provided field underwriting for new commercial accounts. Reviewed annual commercial accounts' renewals with focus on tailoring adequate insurance coverage.
- Researched and identified potential new markets.
Education
BBA - Marketing
Lipscomb University
Nashville, TN12.2010
Skills
- Customer Service
- Service Support
- Organizational Skills
- Public Speaking
- Active Listening
Accomplishments
2015 Championship Award Recipient - Farmers Insurance
2015 Toppers Club Award Recipient - Farmers Insurance
2017 Rookie of The Year Recipient - Zander Insurance
2018 Employee of The Year Recipient - Zander Insurance
Timeline
Remarketing Agent
Zander Insurance
02.2017 - 08.2023
Commercial Insurance Agent
Farmers Insurance
08.2012 - 02.2017
BBA - Marketing
Lipscomb University
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