Passion Qualls
Hopkins
Summary
Dependable Production Worker proficient in assembly line work. Effective at keeping areas clean and neat to avoid delays. Bringing many years of related experience, operating equipment, and following work instructions.
Versatile Assembly Line Worker knowledgeable about quality checks, finishing work, and equipment calibration. Proven history of reliability and resourcefulness in workplace. Safety-oriented individual committed to performance and trained in equipment use.
Skilled Line Worker with experience in fast-paced manufacturing and assembly line environments. Possess strong hand-eye coordination, agility, and ability to stand for long periods. Demonstrated skills in maintaining high production rates without compromising quality standards. Noted for contributing to team success through hard work, attention to safety, and consistent performance under pressure.
Overview
9
9
years of professional experience
Work History
Line Worker
Rich Products Corporation
Fridley
09.2021 - 10.2024
- Operated production machinery to assemble food products efficiently.
- Inspected finished goods for quality assurance and compliance standards.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in training new employees on assembly line procedures.
- Cleaned up work area at end of shift to maintain a safe working environment for other employees.
- Loaded materials onto conveyor belt to be transported down the assembly line.
- Assisted in the assembly of products on the production line.
- Packed finished goods into correct packages or boxes.
- Monitored production line for any defects or malfunctions, and reported to supervisor when necessary.
- Inspected finished products for accuracy and completeness prior to packaging.
- Moved items between machines, conveyors, and transport equipment to meet production needs.
- Monitored production line to watch for pile-ups or jams.
- Used established assembly instructions to complete jobs.
- Demonstrated proper work practices to accomplish key performance indicators.
Ambassador (Bellagio)
MGM Grand Hotel Casino
Las Vegas
09.2017 - 02.2019
- Greeted guests warmly, ensuring smooth check-ins and enhancing their Bellagio experience.
- Resolved guest issues promptly, maintaining high satisfaction and loyalty.
- Promoted Bellagio amenities, boosting guest engagement and service utilization.
- Managed lobby flow efficiently, reducing wait times and improving guest comfort.
- Cultivated a welcoming atmosphere by engaging guests, ensuring memorable interactions that elevated overall guest satisfaction.
- Welcomed guests and facilitated check-ins at the hotel entrance.
- Assisted in coordinating special events and promotions within the casino.
- Collaborated with team members to enhance overall guest experience during events.
- Monitored crowd flow and maintained order during high-traffic periods in the casino.
- Trained new ambassadors on hospitality standards and customer service protocols.
- Represented the Ambassador in a professional manner at all times.
- Organized and coordinated high-level diplomatic visits and delegations.
Customer Care Agent
ResortCom International
Las Vegas
09.2015 - 06.2016
- Outbound sales calls to leads assigned.
- Handle inbound calls in timely manner.
- Live Verification of certificate sales to qualify potential travelers.
- Primary objective is to book travelers to our destinations for sales presentations and sell additional services and products.
- Process credit card transactions for options sold.
- Administrative work load includes notating all interactions with customers in all required systems.
- Updates job knowledge by participating and seeking educational opportunities.
- Attention to detail and follow up to exceed guests expectations is a must.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments and delivers exceptional customer service.
- Attains job expectations in regards to Average Handle Time, Dispositions, Quality Assurance, and Revenue per Call, Learning Opportunities and all other KPIs as monitored.
- The team member must be a top performer within the Call Center.
- Ensured safety protocol adherence, reducing incidents and promoting a secure environment.
- Optimized logistics by operating pallet jacks, minimizing delays in production.
- Streamlined packaging, enhancing efficiency and improving product quality.
- Coordinated team efforts to maintain GMP standards, fostering teamwork and accountability.
- Assisted customers with inquiries regarding reservations and services.
- Resolved customer complaints using effective communication and problem-solving skills.
- Provided information about resort amenities and local attractions to enhance guest experience.
- Monitored guest feedback to identify trends and suggest improvements to management.
- Maintained knowledge of promotions and special offers to inform customers effectively.
- Assisted customers with product selection based on their individual requirements.
- Identified customer needs and provided appropriate solutions.
- Maintained accurate records of customer interactions and transactions.
- Responded promptly to emails from customers seeking assistance.
- Documented all customer interactions accurately in CRM system.
- Utilized problem-solving skills to identify root cause of customer issues.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
- Built strong relationships with customers by providing exceptional service.
Education
Diploma - planning
International Air and Hospitality Academy
Vancouver, WADiploma - Nursing
Lighthouse Training Center
Minneapolis, MNSkills
- Cold Calling
- Customer Service
- Quality Assurance
- Landscape Maintenance
- Microsoft Office
- Caregiving
- Tree Trimming
- Childcare
- Warehouse
- Guest Service
- Outbound Sales
- Apollo Reservation
- Production machinery operation
- Quality inspection
- Assembly line procedures
- Safety compliance
- Team collaboration
- Problem solving
- Effective communication
- Safety procedures
- Line housekeeping
- Product shipping
- Heavy lifting
- Assembly line operations
Languages
English
Personal Information
Title: Housing Specialist
Timeline
Line Worker
Rich Products Corporation
09.2021 - 10.2024
Ambassador (Bellagio)
MGM Grand Hotel Casino
09.2017 - 02.2019
Customer Care Agent
ResortCom International
09.2015 - 06.2016
Diploma - planning
International Air and Hospitality Academy
Diploma - Nursing
Lighthouse Training Center