Summary
Overview
Work History
Education
Skills
References
Timeline
Work Availability
Work Preference
Quote
Software
Languages
Interests
AdministrativeAssistant
Passion Rodriguez

Passion Rodriguez

Racine,WI

Summary

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

8
8
years of professional experience

Work History

Shop Manager

Vapin USA
08.2023 - Current
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Created employee schedules to align coverage with forecasted demands.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.

Front Desk Manager

Hampton Inn By Hilton
01.2023 - 08.2023
  • Meet and greet VIP guests upon arrival and departures
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules to meet operational needs.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Managed front desk maintenance of client records and data.
  • Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
  • Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.

Operations Manager

Holiday Inn Express
01.2022 - 08.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Night Auditor

Marriott Town Place Suites
08.2020 - 08.2021
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
  • Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Looked over pending check-ins and payment processes to complete closing procedures.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.

Front Desk

Interstate Hotels
11.2017 - 03.2022
  • Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
  • Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
  • Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
  • Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
  • Managed reservations system effectively, minimizing mix-ups and overbooking.
  • Handled emergency situations calmly and professionally while following proper protocols.
  • Coordinated with various departments to address guest needs and provide seamless service experiences.
  • Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift.
  • Provided concierge services such as recommending local attractions or restaurants, enhancing guests'' overall experience during their stay.
  • Maintained strict adherence to hotel policies regarding confidentiality of guest information, demonstrating professionalism throughout tenure at the front desk.
  • Maintained clean and organized front desk areas to uphold polished company image.

Package Handler

FedEx
11.2018 - 01.2019
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Collaborated with other package handlers to provide prompt and accurate delivery of orders.
  • Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Stored and secured packages in designated areas to prevent damage and theft.
  • Provided training support for new hires, sharing knowledge of best practices in package handling procedures.

Education

CBRF - Care Giving

University of Wisconsin - Green Bay
Green Bay, WI
01.2019

High School Diploma -

Menomonee Falls High School
Menomonee Falls, WI
06.2018

Skills

  • Customer Service
  • Employee Management
  • Health and safety
  • Invoicing
  • Employee Scheduling
  • Customer Engagement
  • Store operations
  • POS Systems
  • Recruitment and hiring
  • Operations Management
  • Relationship Building
  • Customer Relations

References

  • Rachael Rico, (951) 285-3311
  • William Ramsdell, (414) 531-8322
  • Alex B. (CEO of VapinUSA)- (920) 737-5508

Timeline

Shop Manager

Vapin USA
08.2023 - Current

Front Desk Manager

Hampton Inn By Hilton
01.2023 - 08.2023

Operations Manager

Holiday Inn Express
01.2022 - 08.2022

Night Auditor

Marriott Town Place Suites
08.2020 - 08.2021

Package Handler

FedEx
11.2018 - 01.2019

Front Desk

Interstate Hotels
11.2017 - 03.2022

CBRF - Care Giving

University of Wisconsin - Green Bay

High School Diploma -

Menomonee Falls High School

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementPaid time offFlexible work hours

Quote

I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage

Software

Opera

Light Speed

Choice Advantage

On-Q

Fosse

Cloud Beds

Languages

English
Advanced (C1)

Interests

Art

Music

Proffesional Development

Reading

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Passion Rodriguez