Open To Work
Passions N Grimes
Valdese,USA
Summary
Seasoned Logistics Team Coordinator with background in overseeing efficient transportation, warehousing and inventory management. Demonstrates strong leadership skills in managing cross-functional teams to complete projects on time and within budget constraints. Proven ability in implementing cost-effective logistics strategies, enhancing operational efficiency, and reducing delivery times. Notably contributed to improving supply chain processes, leading to optimized productivity levels.
Dynamic 911 Telecommunicator with expertise in emergency management and call prioritization at Burke County Emergency Communications Center. Proven ability to enhance team performance through effective communication and decision-making. Skilled in information documentation and maintaining professionalism under pressure, ensuring rapid response to critical situations while fostering a supportive work environment. I am a dependable employee seeking opportunity to expand skills and contribute to company success. Also I am considered hardworking, ethical and detail-oriented. Willing to take on any task to support team and help business succeed. Offers strong communication skills and multitasking abilities.
Overview
30
30
years of professional experience
Work History
Logistics
TLD Enterprises of NC, LLC
Morganton, NC
01.2022 - Current
- Handling high volume of appointment scheduling for drivers through our company with Case Farms.
- Working with QuickBooks and email to send and receive bills, payroll and more.
- Managing invoices, processing payments, and ensuring accurate billing for transportation and logistics services.
- Logging fuel, milage and costs in Google Drive/Sheets.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Work with many files including drivers, trucks and trailers.
Shift Supervisor
Amy's Hallmark
Boone, NC
- Current
- Executed cash management duties with POS and shift reports.
- Communicated, trained and promoted quality standards to team members.
- Identified and resolved conflicts between workers to promote teamwork.
- Counted drawers and followed proper daily cash handling procedures.
- Motivated employees to optimize team performance.
- Planned and supervised job task assignments, upholding quality standards.
- Responded to all customer concerns or issues promptly and professionally.
- Managed inventory levels using company systems and guidelines to reduce loss.
- Delegated tasks to encourage teamwork during shifts and comply with company standards.
- Assigned tasks to employees based on their skills and abilities.
- Attended regular company meetings and training sessions.
- Completed daily paperwork, including sales reports and employee performance evaluations.
- Resolved customer complaints to maintain positive relationships.
- Trained new staff members on job duties and company policies.
- Conducted cash handling procedures, such as counting registers and making deposits.
- Scheduled employee breaks according to labor laws and company policy.
- Coordinated workflow and maintained schedules to improve efficiency.
- Managed team during shift to ensure smooth operations.
- Fostered positive work environment through team-building activities and motivational techniques.
- Empowered employees to independently solve problems.
- Met production targets through organized schedules and careful management of priorities.
- Enforced strict compliance with health, safety and environmental regulations across production operations.
911 Telecommunicator
Burke County Emergency Communications Center
Morganton, NC
06.2014 - 04.2025
- Operated radio, telephone, and computer equipment at emergency response centers.
- Prioritized situations based on current injuries, weapons involved and potential for further danger.
- Supplemented caller details with additional information from available databases.
- Helped first responders understand situations and potential dangers by fully documenting available information.
- Determined necessary response to callers based on situational details, dispatching appropriate services.
- Gained deeper understanding of emergency situations by asking targeted questions.
- Rotated between ambulance, fire and law enforcement dispatch responsibilities in center fielding 100+ daily calls.
- Fielded non-emergency calls, relaying information to correct departments and personnel.
- Prepared paperwork and announcements for officers.
- Delivered fast and friendly service to handle questions and service complaints.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Identified issues and solutions to eliminate backlog and maximize workflows.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Approached and solved problems with initiative and sound judgment.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere.
- Delivered exceptional customer service to bolster strong relationships and build positive experiences.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
- Dynamic 911 Telecommunicator with expertise in emergency management and call prioritization. Proven ability to enhance team performance through effective communication and decision-making.
Cashier Team Lead
Cook Out
Morganton, NC
04.2012 - 06.2014
- Operated POS systems to process sales transactions, check inventory, or execute price adjustments.
- Supported management during breaks by supervising cashier duties and front-lane activity.
- Coordinated cashier coverage to meet consistent service levels and arranged backup cashiers for high-volume periods.
- Greeted and engaged customers, answered questions and offered product recommendations to meet needs.
- Monitored and balanced cash drawers before and after each shift.
- Kept customers happy by quickly processing payments and bagging purchases.
- Prevented losses by watching for suspicious behavior.
- Covered multiple store areas by cross-training in different roles.
- Totaled purchases and accepted payments using touch-screen register system.
- Counted and secured cash to maintain accurate register totals.
Grocery Team Member
Lowes Foods 177
Boone, NC
08.1996 - 12.2002
- Reported any safety hazards or maintenance issues immediately to management.
- Created attractive merchandise displays to encourage customer purchases.
- Conducted inventory counts as required by management.
- Offered suggestions for improving store operations based on customer feedback.
- Backed up front-end staff with cashiering assistance during busy customer periods.
- Built rapport with customers to promote customer service and maintain store standards.
- Managed bagging of groceries for customers during peak hours.
Education
Diploma -
Watauga High School
Boone, NCAssociate Degree - Criminal Justice
Western Piedmont Community College
Morganton, NCSkills
- APPOINTMENT SCHEDULING
- CALL PRIORITIZATION
- STRESS TOLERANCE
- INFORMATION DOCUMENTATION
- INFORMATION GATHERING
- DATA ENTRY
- PROFESSIONAL DEMEANOR
- INTERPERSONAL SKILLS
- TELEPHONE ETIQUETTE
- CALL ROUTING
- PROFESSIONALISM
- TEAMWORK AND COLLABORATION
- EFFECTIVE COMMUNICATION
- COMPUTER LITERACY AND SKILL
- MULTITASKING ABILITIES
- INVOICE MANAGEMENT
- Workflow optimization
- Effective communication
- Time management
- Data entry
- Travel arrangements and logistics
- Shipping and logistics
- Logistics paperwork
Languages
English, Fluent
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$18/hr - $1000/hrTimeline
Logistics
TLD Enterprises of NC, LLC
01.2022 - Current
911 Telecommunicator
Burke County Emergency Communications Center
06.2014 - 04.2025
Cashier Team Lead
Cook Out
04.2012 - 06.2014
Grocery Team Member
Lowes Foods 177
08.1996 - 12.2002
Shift Supervisor
Amy's Hallmark
- Current
Diploma -
Watauga High School
Associate Degree - Criminal Justice
Western Piedmont Community College