Pat Conteh
Durham,NC
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
22
22
years of professional experience
Work History
Senior Sales Manager
Durham Wellness And Fitness
01.2002 - Current
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Managed complex contract negotiations with suppliers to reduce procurement costs without compromising quality or service levels.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Initiated a comprehensive customer feedback program that led to continuous improvement initiatives across various departments within the organization.
- Cultivated a culture of accountability within the sales team by setting clear objectives, providing regular feedback, and recognizing exceptional performance.
- Delivered dynamic presentations at industry events to promote brand awareness and generate leads for the sales team.
- Developed a high-performing sales team through targeted recruitment, comprehensive training, and ongoing mentorship.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Negotiated profitable contracts with major clients, securing their loyalty while maximizing company revenue.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Implemented data-driven decision-making to optimize pricing strategies, yielding higher profit margins on key product lines.
- Connected with prospects through trade shows, cold calling and local-area networking.
- Streamlined internal sales processes for increased efficiency, resulting in improved productivity and reduced overhead costs.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Managed accounts to retain existing relationships and grow share of business.
- Implemented systems and procedures to increase sales.
Head Fitness Director/Head Personal Trainer
Durham Wellness And Fitness
01.2002 - Current
- Implemented data-driven decision-making processes to identify areas for improvement within the fitness center''s operations.
- Continually assessed risk factors related to facility usage and implemented safety measures accordingly to minimize injuries or accidents among members and staff.
- Established partnerships with local health providers to offer additional wellness services, such as physical therapy or nutrition counseling, thereby further enhancing the value of membership.
- Instituted a formal onboarding process for new employees to streamline their transition into the organization and facilitate long-term success in their roles.
- Oversaw successful implementation of group exercise classes, leading to increased class attendance rates and customer satisfaction.
- Conducted regular performance reviews for staff members, providing constructive feedback to support growth and development.
- Enhanced overall gym experience by consistently maintaining a clean, organized, and safe workout environment.
- Coordinated special events such as health fairs or charity fundraisers to promote wellness within the broader community.
- Led team meetings focused on professional development, sharing best practices, and discussing strategies for overcoming challenges faced in the fitness industry.
- Mentored new trainers, fostering a team-oriented culture that prioritized ongoing professional development.
- Increased personal training revenue by developing targeted marketing strategies for fitness services.
- Developed strong relationships with local businesses and organizations, increasing community involvement and brand visibility.
- Improved member retention by creating and implementing engaging fitness programs tailored to individual needs.
- Optimized member engagement through consistent communication via social media platforms, email newsletters, and informational sessions on current fitness trends or topics.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Designed innovative fitness plans to keep clients engaged.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Maintained clean and organized workout environment to enhance overall fitness experience.
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Kept accurate and updated client records to track progress and provide follow-up.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Met or exceeded monthly revenue and training goals.
- Assisted in the recruitment process for new trainers by conducting interviews, evaluating qualifications, and providing recommendations based on skillset compatibility with gym culture philosophy.
- Fostered a positive gym environment that promoted community, inclusivity, and teamwork among staff and members alike.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Used music to motivate and energize classes.
- Assisted with marketing and promoting of classes and services.
- Provided emergency first aid and CPR as needed.
- Led aerobics, yoga, core strength and kickboxing classes.
- Developed a strong team of personal trainers with regular training workshops, fostering professional growth and development.
Education
Bachelor of Science - Research Project For NASA
Virginal Tech
Blacksburg, VA05.2021
Bachelor of Science - Computer And Electrical Engineering
N C A&T STATE UNIVESITY
North Carolina05.2020
Bachelor of Science - Premedicine
N CC U
North Carolina01.2008
Skills
- Sales Coaching
- Negotiation expertise
- Performance tracking and evaluations
- Rapport and relationship building
- Business growth and retention
- Competitor Analysis
- Relationship Building
- Sales team training
- Verbal and written communication
- Positive and upbeat
- Goals and performance
Timeline
Senior Sales Manager
Durham Wellness And Fitness
01.2002 - Current
Head Fitness Director/Head Personal Trainer
Durham Wellness And Fitness
01.2002 - Current
Bachelor of Science - Research Project For NASA
Virginal Tech
Bachelor of Science - Computer And Electrical Engineering
N C A&T STATE UNIVESITY
Bachelor of Science - Premedicine
N CC U