Pat Rigoliosi
Castle Valley
Summary
Front Desk Manager at Spa 23 Fitness And Lifestyle, skilled in customer service and conflict management. Enhanced guest experiences by streamlining check-in processes and fostering a supportive team environment. Successfully trained new staff, improving overall efficiency and retention while maintaining accurate financial records and inventory oversight.
Overview
28
28
years of professional experience
Work History
Front Desk Manager
Spa 23 Fitness And Lifestyle
03.1995 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations and guest inquiries.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
Education
Graduate Degree - Elementary Education
William Paterson University of New Jersey
Wayne, NJ05.2003
Bachelor Of Fine Arts - Art
William Paterson University of New Jersey
Wayne, NJ01.1981
Skills
- Customer service
- Check-in and Check-out procedures
- Problem-solving skills
- Conflict management
- Inventory oversight
- Time management
- Staff supervision
Timeline
Front Desk Manager
Spa 23 Fitness And Lifestyle
03.1995 - 12.2022
Graduate Degree - Elementary Education
William Paterson University of New Jersey
Bachelor Of Fine Arts - Art
William Paterson University of New Jersey
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