Patience Adeusi
Staten Island,NY
Summary
Proven Customer Service Representative at Centerpoint Energy Inc, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty through empathetic service and swift problem resolution.
Excelled in a high-volume call center, leveraging computer proficiency and professional telephone demeanor to maintain high customer satisfaction.
Skilled in fostering a customer-centric culture, demonstrating exceptional problem-solving abilities and active listening.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Centerpoint Energy Inc
05.2020 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Education
Bachelor of Science - Sociology
Benue State University
Nigeria05.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Call center experience
- Building rapport
- Professional telephone demeanor
- Conflict Resolution
- Customer Relations
- Problem Resolution
I Love to cook
I love to cook my meal because I believe its the most healthier
Timeline
Customer Service Representative
Centerpoint Energy Inc
05.2020 - 09.2023
Bachelor of Science - Sociology
Benue State University
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