Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy needs. Strong interpersonal skills with clear grasp of best practices for dealing with difficult and challenging situations. Tireless, well-organized Customer Advocate determined to resolve customer concerns to complete satisfaction. Balances company requirements against customer needs. Highly professional and courteous in all interactions.
Hi, I’m
Patience Boateng
Customer Service Associate
Queen Creek,AZ
Summary
Overview
17
years of professional experience
3
years of post-secondary education
1
Language
Work History
Bloomingdale's Department StoreChestnut Hill, MA
Customer Associate
10.2001 - 12.2012
Job overview
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Consistently met monthly sales goals and twice recognized as employee of month.
- Processed purchases and handled payment transactions using POS system.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
Walgreen's PharmacyWorcester, MA
Cashier/Customer Service Representative
02.1999 - 08.2001
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Tallied cash drawer at beginning and end of each work shift.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
ShopRiteYonkers, NY
Customer Service Associate
09.1995 - 06.1998
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Roosevelt High SchoolYonkers, NY
High School Diploma
01.1995 - 06.1998
University Overview
- Awarded Renaissance student journalist
- Student of the Month
Mercy CollegeDobbs Ferry, NY
No Degree
05.2001
University Overview
Completed 24 credits
Quinsigamond Community CollegeWorcester, MA
No Degree
05.2001
University Overview
Completed 60 credit coursework
Skills
Documentation coordination
undefinedTwi
Twi
This a dialect that is spoken in Ghana West Africa
Timeline
Customer Associate
Bloomingdale's Department Store
10.2001 - 12.2012
Mercy College
No Degree
05.2001
Quinsigamond Community College
No Degree
05.2001
Cashier/Customer Service Representative
Walgreen's Pharmacy
02.1999 - 08.2001
Customer Service Associate
ShopRite
09.1995 - 06.1998
Roosevelt High School
High School Diploma
01.1995 - 06.1998
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