Patience Flores
Wichita Falls
Summary
Dynamic operations leader with a proven track record at Learning Depot 2, driving organizational growth through strategic planning and effective team training. Skilled in enhancing operational efficiency and customer service, I excel in decision-making and staff development, achieving team goals and fostering a collaborative work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Operations
Learning Depot 2
05.2022 - Current
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Achieved team goals through formalized training plans, coaching, and performance management.
Dental Assistant
Denistry4Kidz
03.2021 - 05.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Laundry Attendant
Presbyterian Manor
10.2018 - 06.2021
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
Medical Receptionist
BPL Plasma
09.2017 - 07.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Maintained current and accurate medical records for patients.
Shift Manager
Taco Casa
05.2016 - 05.2017
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Excelled in every store position and regularly backed up front-line staff.
Education
High School Diploma -
Rider High School
Wichita Falls, TX05-2025
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
- Leadership training
- Decision-making
- Staff training/development
- Customer service
- Hiring and onboarding
- Staff hiring
Certification
CPR and First Aid
Food Handling Management
Languages
English
Full Professional
Timeline
Director of Operations
Learning Depot 2
05.2022 - Current
Dental Assistant
Denistry4Kidz
03.2021 - 05.2022
Laundry Attendant
Presbyterian Manor
10.2018 - 06.2021
Medical Receptionist
BPL Plasma
09.2017 - 07.2018
Shift Manager
Taco Casa
05.2016 - 05.2017
High School Diploma -
Rider High School
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