Patience Hagood
Gilbert,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Cashier and CSR
Lapel's Dry Cleaning
03.2022 - Current
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Welcomed customers and helped determine their needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
No Degree -
Campo Verde High School
Gilbert, AZ05.2024
Skills
- Customer Transactions
- Price Verification
- Security Monitoring
- Cash Handling
- Customer Relations
- Critical Thinking
- Relationship Building
- Calm and Professional Under Pressure
- Customer Service
- Reading Comprehension
- Active Listening
- International sales support
Timeline
Cashier and CSR
Lapel's Dry Cleaning
03.2022 - Current
No Degree -
Campo Verde High School
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