Patience Holland

Created and maintained patient records, including demographic data and insurance information.

• Conducted follow-up calls to ensure that patients had received necessary tests or treatments.
• Performed administrative tasks such as filing documents and maintaining databases.
• Excellent communication skills, both verbal and written.

• Apply appropriate ICD-9 and CPT-4 codes to describe services and diagnoses when submitting medical claims for inpatient and outpatient surgical procedures
• Check patients in and out of the medical clinic per day, including scheduling appointments, collecting co-pays/deductibles and applying CPT and ICD-10 codes
• Collect payments and fees according to office protocols
• Compile and track patient collections (co-pays and outstanding balances) using Excel

• Provided administrative support to the executive team, including scheduling meetings and managing calendars.
• Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
• Managed incoming calls while providing information or transferring callers to appropriate personnel.
• Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.

• Provide general administrative staff support
• (Scanning, Faxing, Copier, Scheduling, Indexing, and Filing)
• Serve as primary point of contact for an average of over 75 incoming phone calls per day, addressing inquiries and resolving concerns
• Guaranteed prompt delivery of incoming mail to appropriate recipients

• Accurately document all case management activities in the assigned data system
• Obtained and submitted the required forms on behalf of soldiers and other personnel
• Conducted medical evaluations and entered corresponding documentation into treatment records (hard copy and electronic)
• Guaranteed prompt delivery of incoming mail to appropriate recipients.

• Demonstrate knowledge of insurance providers and process payments accordingly
• Created new patient packet that is mailed out to each new patient prior to their first visit to the clinic (includes medical release, insurance and medical history forms)
• Greet clinic visitors and operate multi-line telephone system, scheduling appointments and assisting patients with prescription refills, billing issues and insurance questions
• Managed patient records using EMR software, maintaining patient confidentiality in compliance with HIPAA.