Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Hi, I’m

Patience Kollie

Carver,MN
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Patience Kollie

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
years of professional experience
1
Certification

Work History

Medica
Minnetonka, MN

Health Plan Specialist
05.2020 - 12.2022

Job overview

  • Reviewed and analyzed health care claims to identify discrepancies, errors or frauds.
  • Developed and implemented procedures for processing of medical claims and enrollments.
  • Managed the daily workflow of members' enrollment applications and insurance claims.
  • Researched and resolved complex customer service issues in a timely manner.
  • Conducted data entry activities for accurate maintenance of patient records.

Heartland America
Chaska, MN

Call Center Representative
05.2015 - 01.2020

Job overview

  • Developed effective working relationships with team members across multiple departments.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Cambria
Le Sueur, MN

Quality Control Inspector
01.2008 - 01.2015

Job overview

  • Inspected products for defects and conformance to customer specifications using precision measuring instruments.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Analyzed data from process control systems to identify trends in product quality.
  • Conducted root cause analysis investigations when issues arose with production processes or end-products.

Education

Brown College

Bachelor: Criminal Justice of Science

Skills

  • Critical Thinking
  • Claims Information Gathering
  • Verbal and Written Communication
  • Insurance Coverage Verification
  • Call Center Customer Service
  • Life Insurance

Certification

  • Meditation administration, 5 years
  • Behavior Crisis, 3 years
  • Certified in handling Commercial, Medicare, and Strategic Insurance Plans, 2 years

Accomplishments

  • Database Entry
  • Different computer softwares
  • Experienced devising and implementing helpful plans for Mentally Dependent/high risk individuals overall monitored and correct behaviors
Availability
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Timeline

Health Plan Specialist

Medica
05.2020 - 12.2022

Call Center Representative

Heartland America
05.2015 - 01.2020

Quality Control Inspector

Cambria
01.2008 - 01.2015

Brown College

Bachelor: Criminal Justice of Science

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Patience Kollie