Summary
Overview
Work History
Education
Accomplishments
Core Skills
Certification
Creative Personal Interests
Timeline
Generic

PATIENCE LAWSON

Bronx

Summary

Adaptable and detail-oriented professional with global academic and work experience across healthcare, nonprofit, education, and customer service sectors. Skilled in administrative support, cross-cultural communication, and project coordination. Technically proficient, people-focused, and driven by curiosity, creativity, and a commitment to excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Mount Sinai Health System
New York
09.2024 - Current
  • Coordinate appointments, referrals, prescriptions, and patient communication across departments
  • Use Excel to manage and track thousands of referral statuses, including Workers Comp cases
  • Manage faxing, booking sheets, in-basket messages, and provider communications

Patient Coordinator (Floating)

Mount Sinai Health System
New York
03.2024 - 09.2024
  • Supported departments including Radiology, Infectious Disease, Nephrology, and Genomic Medicine
  • Verified insurance, collected co-pays, handled patient check-ins, MyChart onboarding, and appointment scheduling
  • Managed CT, MRI, Ultrasound, and IR procedure bookings, while ensuring front desk readiness

Intern

United Planet
07.2022 - 08.2023
  • Company Overview: Virtual
  • Developed interactive workbook content for youth on global topics including education and health
  • Conducted research and created presentations to support international nonprofit projects
  • Virtual

Host (Part-Time)

Red Lobster
New York
06.2022 - 02.2023
  • Managed guest flow and reservations while delivering top-tier customer service

Participant

Permira Scholars Program
07.2021 - 08.2021
  • Company Overview: Virtual
  • Explored private equity and finance fundamentals through panels with industry experts
  • Virtual

Entrepreneurship Participant

NFTE BizCamp
07.2020 - 08.2020
  • Company Overview: Virtual
  • Developed and pitched a business concept; honed leadership, public speaking, and presentation skills
  • Virtual

Education

Bachelor of Science - Biochemistry

Hunter College
New York, NY
05.2026

University of Legon
Accra, Ghana
01.2024

Yonsei University
Seoul, South Korea
06.2023

High School Diploma -

Democracy Prep Charter High School
Harlem, NY
05.2021

Accomplishments

  • The Opportunity Network, 2018 - Present, Selected for a 6-year leadership and college/career readiness fellowship, NYC
  • Mock Trial Team, Democracy Prep, 2019 - 2020, Practiced legal reasoning and courtroom presentation as part of a competitive trial team
  • BuildOn, 2018 - 2019, Contributed to food distribution, community gardens, and homeless outreach, NYC
  • Bronx Borough Arts Festival, 2019, Semi-finalist for self-portrait featured at Lehman College Art Gallery, NYC

Core Skills

EPIC Systems (certified), Patient Scheduling, Insurance Verification, HIPAA Compliance, MyChart, Referral Processing, Data Management, Microsoft Office, Google Suite, Excel (Advanced), In-Basket Messaging, Fax Systems, Multicultural Communication, Conflict Resolution, Team Collaboration, Public Speaking, Ga (fluent), Twi (fluent), English (fluent), French (beginner), Korean (beginner), Italian (in progress)

Certification

  • EPIC Front Desk Training - Certified
  • HIPAA Compliant

Creative Personal Interests

Creative expression through writing, poetry, painting, photography, and music. Passionate about learning languages, exploring new cultures, and bringing curiosity and creativity into every environment.

Timeline

Administrative Assistant

Mount Sinai Health System
09.2024 - Current

Patient Coordinator (Floating)

Mount Sinai Health System
03.2024 - 09.2024

Intern

United Planet
07.2022 - 08.2023

Host (Part-Time)

Red Lobster
06.2022 - 02.2023

Participant

Permira Scholars Program
07.2021 - 08.2021

Entrepreneurship Participant

NFTE BizCamp
07.2020 - 08.2020

Bachelor of Science - Biochemistry

Hunter College

University of Legon

Yonsei University

High School Diploma -

Democracy Prep Charter High School
PATIENCE LAWSON