Patience Mangani
Fort Worth,TX
Summary
Dynamic Overnight Customer Service Representative at Priority Health Care, adept at resolving complex inquiries and enhancing customer satisfaction. Leveraged CRM software and advanced problem-solving skills to manage high call volumes, ensuring quality service delivery. Recognized for effective teamwork and maintaining professionalism under pressure, driving service improvements through customer feedback analysis.
Overview
1
1
year of professional experience
Work History
Remote Overnight Customer Service Representative
Priority Health Care
Dallas, TX
02.2025 - 03.2026
- Resolved customer inquiries efficiently via phone and chat channels.
- Documented customer interactions accurately in CRM system to ensure seamless follow-up.
- Collaborated with team members to streamline communication processes and enhance service delivery.
- Assisted in troubleshooting issues related to healthcare services, providing timely solutions.
- Managed high call volumes during peak hours while maintaining quality assurance standards.
- Monitored feedback from customers to identify trends and recommend service improvements.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed escalated customer situations with professionalism, tactfully addressing their concerns and restoring satisfaction.
- Utilized advanced problem-solving skills to address complex customer issues while maintaining composure under pressure.
Education
Marketing And Public Relations -
Zimbabwe College
Skills
- Complaint handling
- Social media monitoring
- CRM software
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Time management
- Attention to detail
- Calm and professional under pressure
- Computer skills
Timeline
Remote Overnight Customer Service Representative
Priority Health Care
02.2025 - 03.2026
Marketing And Public Relations -
Zimbabwe College