Patience Sides
Greensboro,NC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
11
11
years of professional experience
Work History
Association Membership Assistant
YMCA Of Greensboro
05.2023 - Current
- Conduct regular audits of membership records for accuracy, addressing discrepancies in a timely manner to ensure data integrity.
- Process member applications, renewals, upgrades, and cancellations accurately, maintaining a high level of professionalism throughout all interactions.
- Provide support to 7 branches as needed, fostering a cooperative working environment focused on achieving objectives.
- Help members navigate systems, pay for services and resolve different concerns.
Associate Executive Director
Spears Family YMCA
08.2021 - 02.2023
- Lead a team of directors, coordinators, and front-line staff to ensure the best-in-class execution of all branch operations, to include youth development, membership, aquatics and healthy living
- Supervised and provided leadership, strategic direction and alignment of programming with a focus on increasing youth, family, and adult connection and involvement.
- Built relationships with donors and other organizations to secure funding and support for the YMCA.
- Contributed to the planning, execution, and evaluation of the Annual Giving Campaign to secure financial support.
- Assisted families and individuals in applying for and accessing financial assistance.
Membership Director
Spears Family YMCA
12.2018 - 08.2021
- Recruited, hired, and trained staff on YMCA sales system, front desk procedures, and best practices for member support and engagement.
- Managed membership database efficiently, ensuring accurate tracking and reporting of key metrics.
- Continuously refined internal communication processes to ensure that all staff members are well-informed about organizational policies, procedures and member-related updates.
- Collaborated with marketing team to create effective promotional materials for attracting new members.
- Resolved problems with customers to maintain relationships and increase return customer base.
ACES Site Coordinator
Guilford County Schools
06.2015 - 08.2016
- Created fun, age-appropriate activities for school-age children.
- Managed behavioral issues and used positive behavior strategies for groups of up to 50 students.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
- Selected nutritious snacks and educational toys for students.
- Organized enriching field trips that complemented academic lessons, broadening students'' real-world experiences.
Family Services Director
Spears Family YMCA
04.2013 - 06.2015
- Increased participant engagement through the design of comprehensive curriculum plans tailored to specific age groups.
- Evaluated program outcomes regularly using data-driven assessments to refine future initiatives continually.
- Maintained detailed records for all program participants, including attendance logs, progress reports, and evaluation data to inform future decision-making and demonstrate organizational effectiveness.
- Boosted enrollment numbers through effective marketing strategies targeting local schools, social media platforms, and community events.
- Recruited trained, and supervised a diverse team of staff and volunteers to assist in program implementation and daily operations.
Education
Bachelor of Science - Recreation And Parks Management
University of North Carolina At Greensboro
Greensboro, NC05.2013
Skills
- Customer Service
- Data entry proficiency
- Interpersonal abilities
- Account Servicing
- Retention Strategies
- Cross-Functional Teamwork
Timeline
Association Membership Assistant
YMCA Of Greensboro
05.2023 - Current
Associate Executive Director
Spears Family YMCA
08.2021 - 02.2023
Membership Director
Spears Family YMCA
12.2018 - 08.2021
ACES Site Coordinator
Guilford County Schools
06.2015 - 08.2016
Family Services Director
Spears Family YMCA
04.2013 - 06.2015
Bachelor of Science - Recreation And Parks Management
University of North Carolina At Greensboro
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