Patience Solomon
Self-employeed
Mcdonough,GA
11
years of professional experience
Dedicated cosmetologist skilled in active listening and client education. Demonstrated success in maintaining high service standards and ensuring compliance, ready to enhance client experiences and drive business growth.
Work History
Licensed Cosmetologist
11 Years 2 Months- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Oversaw daily salon operations, ensuring high standards of service and client satisfaction.
- Analyzed financial reports to drive strategic decisions for cost optimization and revenue growth.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Upheld 24-hour response time to service requests.
Financial Aid Administrative Assistant
2 Years 9 Months- Evaluated student eligibility for various financial assistance programs, maintaining accuracy in assessments.
- Followed up with students and families on missing or deficient application information and discussed status of applications.
- Volunteered to help with special projects of varying degrees of complexity.
- Responded to inquiries regarding financial aid policies, providing clear information to prospective and current students.
- Coordinated communication between departments to streamline the financial aid disbursement process.
- Trained new staff on procedures and software tools related to financial aid administration.
- Advised students on responsible borrowing strategies, helping them understand long-term implications of their choices while encouraging fiscal responsibility.
- Demonstrated adaptability during peak application periods by managing heavy workloads and prioritizing tasks effectively.
Education
Bachelor of Science - Psychology
- Elected to Secretary for LRCS Student Government in 2022.
- Extracurricular Activities: Volunteer for the LRCS literacy program (Friends of Refugees literacy center on Memorial Drive).
Master Cosmetology - Master's of Cosmetology License
- Awarded Outstanding Customer Service Award for the class of 2010.
- Extracurricular Activities: Volunteered with Hosea Feed the Hungry (Homeless outreach hair care event).
Skills
Client guidance
Sales and upselling
Customer service strategies
Relationship building and management
Issue resolution
Interpersonal communication
Active listening
Critical thinking
Point of sale systems
Data management
Office procedures
Manual dexterity
Interests
Gym Workouts
Passionate about balancing physical health with mental and emotional wellness.
Reading
Personal Development and Self-Improvement
I like working with my hands and fixing things.
I enjoy helping others and giving back to the community.
I enjoy cooking for friends and family gatherings.
Timeline
Financial Aid Administrative Assistant
Luther Rice College & Seminary. Web
01.2022 - 10.2024Read More
Licensed Cosmetologist
Self-employeed
08.2015 - CurrentRead More
Empire Beauty School
Master Cosmetology from Master's of Cosmetology License
Read More
Luther Rice College & Seminary
Bachelor of Science from Psychology
Read More