Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Pat Michelle Gonzales

San Antonio

Summary

Dedicated and results-driven professional with over 10 years of experience in customer service, financial operations, and healthcare support. Recognized for leading teams with integrity, delivering exceptional service, and ensuring strict compliance with operational and regulatory standards. Certified Dental Assistant and Phlebotomist with a proven ability to resolve complex customer issues, manage cash operations accurately, and train staff to achieve high performance. Bilingual in English and Spanish, with strong communication, problem-solving, and organizational skills committed to building trust and exceeding expectations in every role.

Overview

7
7
years of professional experience

Work History

Dental Assistant

Brook Hollow Family Dentistry
San Antonio
02.2021 - 03.2024
  • Prepare treatment rooms by sterilizing and setting up instruments and materials
  • Assist the dentist during procedures (fillings, crowns, extractions)
  • Welcome and seat patients, ensuring comfort and explaining procedures
  • Record patient medical histories and vital signs as required
  • Schedule appointments and manage patient records
  • Handle insurance claims and payments as needed

Supervisor

Speedy Cash
San Antonio
04.2018 - 01.2021
  • Greet and assist customers professionally, providing clear explanations of services such as payday loans, check cashing, and bill payments.
  • Approve or deny loans within delegated authority limits

• Supervised daily operations of a high-volume check cashing and payday loan branch, ensuring compliance with regulatory guidelines and achieving sales targets.

  • Prepare daily, weekly, and monthly reports for management

• Managed Daily Cash handling operations, maintaining zero discrepancies in vault balance and deposits.

Camp Staff

Young Life
Burnet
02.2017 - 02.2017

Education

Health Care - Dental Assistant Certification

UT Health
San Antonio
03.2021

Health Care - Phlebotomy Certification

Texas School of Phlebotomy
China Grove, Texas
01.2021

High School -

SA Leadership Academy
San Antonio
02.2017

Skills

  • Effective Communication
  • Problem-Solving
  • Organizational Skills
  • Conflict Resolution
  • Time Management
  • Local Marketing and Community Engagement

Languages

  • English, Fluent
  • Spanish, Fluent

Timeline

Dental Assistant

Brook Hollow Family Dentistry
02.2021 - 03.2024

Supervisor

Speedy Cash
04.2018 - 01.2021

Camp Staff

Young Life
02.2017 - 02.2017

Health Care - Dental Assistant Certification

UT Health

Health Care - Phlebotomy Certification

Texas School of Phlebotomy

High School -

SA Leadership Academy
Pat Michelle Gonzales