
Dedicated and results-driven professional with over 10 years of experience in customer service, financial operations, and healthcare support. Recognized for leading teams with integrity, delivering exceptional service, and ensuring strict compliance with operational and regulatory standards. Certified Dental Assistant and Phlebotomist with a proven ability to resolve complex customer issues, manage cash operations accurately, and train staff to achieve high performance. Bilingual in English and Spanish, with strong communication, problem-solving, and organizational skills committed to building trust and exceeding expectations in every role.
• Supervised daily operations of a high-volume check cashing and payday loan branch, ensuring compliance with regulatory guidelines and achieving sales targets.
• Managed Daily Cash handling operations, maintaining zero discrepancies in vault balance and deposits.