Patreaka Brown Perry
Quincy,USA
Summary
Organized administrative professional specializing in HR support, onboarding, payroll, data entry and Management. Known for enhancing departmental efficiency and ensuring confidentiality through effective communication and record-keeping. Aiming to contribute strong interpersonal skills and process improvement expertise in a Office Support Specialist II role.
Overview
16
16
years of professional experience
Work History
Acting Office Support Specialist II
Commonwealth of Massachusetts/Lemuel Shattuck Hospital
Boston, MA
02.2025 - Current
- Created requisitions for sourcing candidates via MassCareers
- Prepare HR interview questions for interviews panel.
- Assist Director of Nursing with meeting notes for nursing department.
- Utilized MassCareers to manage applicant records.
- Ensured timely and accurate documentation to support state agency operations.
- Collaborated with nursing department to assess hiring needs for nurses and mental health workers.
- Create Orientation schedules for new hires training at DMH and the Fuller Hospital.
- Collaborate with Nursing department to assess orientation material/schedule for new hires.
- Supported staffing and scheduling needs of nursing department, ensuring adequate coverage.
- Managed confidential employee document records to safeguard sensitive information.
- Prepare and host hiring events for DMH.
- Preparation of monthly reports (FTE Reports, FMLA Reports, and Infracare Agency Budget Reports).
- Actively updated all patient information using Meditech systems accordingly
- Assisted in the preparation of reports and documentation for administrative meetings.
- Organized office supplies, ensuring availability for daily operations and staff needs.
- Utilized charts/tables for display of information, data via excel and spreadsheet
- Processed invoices for payment with accuracy according to company policies.
- Answered incoming calls professionally while providing excellent customer service.
- Developed effective communication strategies between departments within the organization.
- Scheduled meetings and appointments for staff members using calendar software applications.
- Performed data entry tasks into various databases accurately with attention to detail.
Unit Clerk IV
Commonwealth of Massachusetts/Lemuel Shattuck Hospital
Boston, MA
03.2024 - 02.2025
- Managed patient records and ensured confidentiality compliance at Lemuel Shattuck Hospital.
- Coordinated appointment schedules and communicated changes to healthcare staff, improving overall patient flow.
- Managed patient admission and discharge processes, ensuring accurate documentation and enhancing patient satisfaction.
- Recorded patient data in permanent records while maintaining HIPAA compliance and internal standards to protect individual medical information.
- Ensured patient information remained confidential in compliance with HIPAA regulations.
- Processed medical documentation and maintained accurate filing systems for easy retrieval.
- Prepared reports and maintained logs to support hospital administrative functions efficiently.
- Compiled and prepared reports for departmental meetings, fostering discussions that led to operational improvements.
- Participated in quality improvement initiatives, contributing ideas for enhancing patient care.
- Facilitated patient transport logistics to enhance continuity of care.
- Coordinated with outside vendors such as laboratories or pharmacies to ensure timely processing of orders.
- Scanned documents into computer databases for storage purposes.
Unit Clerk
Suffolk County Sheriff’s Department
Boston, MA
06.2023 - 11.2023
- Managed administrative tasks to ensure efficient workflow within the unit, maintaining organized records and documentation in compliance with departmental policies.
- Coordinated communications among staff, inmates, and external stakeholders to facilitate daily operations.
- Scheduled and organized meetings, appointments, and departmental activities.
- Prepared and distributed reports, correspondence, and internal documentation.
- Supported policy compliance through accurate record-keeping and process improvements.
- Handled sensitive documents with discretion, adhering to confidentiality agreements.
- Operated office equipment such as copiers, scanners, fax machines.
- Operated office equipment and technology, tracked stock inventory and reported accidents or damage.
- Performed filing duties including sorting incoming mail, maintaining filing system, and organizing documents.
- Created reports,charts from data using various software programs such as Microsoft Excel.
- Created and maintained electronic record management (EMR) systems, enhancing data storage and report generation.
- Developed and implemented new administrative systems for record management and financial tracking, improving overall unit organization.
Operations Analyst
Veracode
Burlington, MA
11.2021 - 02.2023
- Resolved recurring technical issues within Salesforce platform to enhance platform functionality.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Determined and tracked budget expenses with accuracy and transparency.
- Implemented process improvements to streamline administrative tasks and minimize errors.
- Managed customer inquiries across USA and EMEA, ensuring timely and effective resolution.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Scheduled client and internal penetration testing consultation calls to identify potential threats.
- Assisted in preparing reports and presentations for management meetings.
- Maintained accurate records of transactions, correspondence, and important documents for reference.
- Maintained filing systems and organized documents for easy access.
- Utilized various software programs such as Word, Excel, and Adobe Acrobat.
- Monitored office equipment usage logs to ensure proper maintenance is performed.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Utilized office equipment such as computers, printers, copiers, scanners.
- Maintained current knowledge of accounting principles and government regulations.
Receptionist / Site Supervisor
Allied Universal Security Services
North Reading, MA
08.2018 - 02.2021
- Supervised a team of 12 security staff, managed schedules, performance, and adherence to security protocols.
- Coordinated meeting spaces and facilitated lunch interviews for client recruitment processes.
- Monitored surveillance systems to maintain safety and security standards.
- Conducted candidate interviews and screenings to assess qualifications.
- Managed the onboarding process and gathered necessary HR documents, such as I-9s and background checks.
- Conducted hiring events for the company.
- Provided customer service to visitors, addressing check-in and general inquiries to ensure smooth operations.
- Provided access control for employees upon hire and visitors visiting.
- Managed front desk operations, greeting visitors and directing inquiries to enhance visitor experience.
- Performed general administrative tasks such as filing, copying, scanning.
- Prepared detailed reports summarizing audits conducted.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Entered information into accounting software systems including QuickBooks and Excel spreadsheets.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Utilized knowledge of various computer programs such as Microsoft Word, Excel, Access.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Answered multi-line phone system, handling calls and transferring to relevant departments.
Account Manager
G4S Secure Solutions USA
Boston, MA
01.2010 - 07.2018
- Identified and addressed client needs efficiently.
- Handled customer inquiries, resolving issues to maintain satisfaction.
- Conducted interviewing of candidates for needed roles.
- Trained staff and conducted annual refresh training classes.
- Facilitated staff training sessions to enhance team skills and knowledge.
- Conducted annual performance reviews for staff.
- Ensured timely and accurate payroll processing to meet deadlines.
- Prepare and maintain accurate payroll records and documentation effectively.
- Collaborate with HR to resolve employee payroll inquiries promptly.
- Analyzed financial reports to identify trends and inform strategic decision-making.
- Developed and maintained budgeting tools in compliance with company policies.
- Reviewed financial documents such as contracts, invoices, requisitions. for accuracy and completeness.
- Prepared financial reports for management team on a regular basis.
- Led a security team of 35 in access control, and emergency response protocols.
- Developed security protocols enhancing safety in corporate facilities.
- Managed access control systems to regulate entry points effectively.
- Conducted regular security audits to identify vulnerabilities and improve systems.
- Scheduled appointments and maintained calendar for office staff.
- Coordinated meetings by arranging rooms and preparing materials.
- Performed administrative duties such as billing reconciliation, data entry, report writing.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Education
GED - General Studies
Everett High School
Everett, MASkills
- Applicant Tracking Systems
- HRIS
- Data Management
- Onboarding Support
- Employee Onboarding
- Records Management
- Policy Compliance
- Record Keeping
- Scheduling
- Interview Scheduling
- Communication
- Report Preparation
- Calendar Coordination
- Office Administration
- Data Entry
- Expense Tracking
- Invoice Management
- Financial Documentation
- Workflow Optimization
- Process Improvement
- Regulatory Compliance
- Confidentiality
- Microsoft Office Suite
- Database Management
- Conflict Resolution
- Customer Service
- Deadline Management
- Attention to Detail
- Writing Proficiency
- System Administration
- Employee Relations
- Effective Communication
- Invoice management
- Meditech
- HIPAA compliance
- ESS TeamWork
Timeline
Acting Office Support Specialist II
Commonwealth of Massachusetts/Lemuel Shattuck Hospital
02.2025 - Current
Unit Clerk IV
Commonwealth of Massachusetts/Lemuel Shattuck Hospital
03.2024 - 02.2025
Unit Clerk
Suffolk County Sheriff’s Department
06.2023 - 11.2023
Operations Analyst
Veracode
11.2021 - 02.2023
Receptionist / Site Supervisor
Allied Universal Security Services
08.2018 - 02.2021
Account Manager
G4S Secure Solutions USA
01.2010 - 07.2018
GED - General Studies
Everett High School