Dedicated customer service representative with proven conflict resolution skills, effective communication, and attention to detail. Committed to enhancing customer satisfaction and streamlining processes.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Everise/OUC
Orlando, FL
06.2022 - Current
Provide various customer service to call in customer requesting information in reference to their utility services .
Perform clerical duties effective and efficient while preparing, processing, and collecting fees.
Review proof of ownership, documents, inventory, for new and existing accounts.
Assist new and/or existing customers with opening and/or closing accounts.
Address inquires of high billing, disputes, and disconnection of utility services.
Customer Service Representative
Blackboard
Orlando, FL
08.2020 - 08.2021
Resolved customer inquiries through effective communication and product knowledge.
Collaborated with team members to streamline processes, enhancing overall service efficiency.
Provided training and support for new representatives, fostering a collaborative learning environment.
Trained and mentored new representatives, improving team performance and onboarding efficiency.
Developed streamlined processes for handling customer feedback, driving continuous improvement initiatives.
Implemented quality assurance measures to ensure accuracy in customer service interactions.
Customer Service Representative
Department Of Economic Opportunity
Orlando, FL
01.2010 - 10.2020
Managed multiple tasks in fast-paced environment, ensuring timely responses to customer needs.
Provide customer service via phone/email/chat to unemployment clients.
Review/process documents to start, stop, or adjust unemployment compassion.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Assist in completing forms for unemployment claims review.
Assisted in the implementation of new software tools, improving workflow and customer interaction tracking.