Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patrease Patrick

Orlando,FL

Summary

Dedicated customer service representative with proven conflict resolution skills, effective communication, and attention to detail. Committed to enhancing customer satisfaction and streamlining processes.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Everise/OUC
Orlando, FL
06.2022 - Current
  • Provide various customer service to call in customer requesting information in reference to their utility services .
  • Perform clerical duties effective and efficient while preparing, processing, and collecting fees.
  • Review proof of ownership, documents, inventory, for new and existing accounts.
  • Assist new and/or existing customers with opening and/or closing accounts.
  • Address inquires of high billing, disputes, and disconnection of utility services.

Customer Service Representative

Blackboard
Orlando, FL
08.2020 - 08.2021
  • Resolved customer inquiries through effective communication and product knowledge.
  • Collaborated with team members to streamline processes, enhancing overall service efficiency.
  • Provided training and support for new representatives, fostering a collaborative learning environment.
  • Trained and mentored new representatives, improving team performance and onboarding efficiency.
  • Developed streamlined processes for handling customer feedback, driving continuous improvement initiatives.
  • Implemented quality assurance measures to ensure accuracy in customer service interactions.

Customer Service Representative

Department Of Economic Opportunity
Orlando, FL
01.2010 - 10.2020
  • Managed multiple tasks in fast-paced environment, ensuring timely responses to customer needs.
  • Provide customer service via phone/email/chat to unemployment clients.
  • Review/process documents to start, stop, or adjust unemployment compassion.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assist in completing forms for unemployment claims review.
  • Assisted in the implementation of new software tools, improving workflow and customer interaction tracking.

Education

Associate of Science - Healthcare Management

Ultimate Medical Academy
Clearwater, FL
10-2020

High School Diploma -

Palm Beach Lakes High School
West Palm Beach, FL
05-2004

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Conflict resolution
  • Payment processing
  • Effective and efficient

Timeline

Customer Service Representative

Everise/OUC
06.2022 - Current

Customer Service Representative

Blackboard
08.2020 - 08.2021

Customer Service Representative

Department Of Economic Opportunity
01.2010 - 10.2020

Associate of Science - Healthcare Management

Ultimate Medical Academy

High School Diploma -

Palm Beach Lakes High School