Summary
Overview
Work History
Skills
Timeline
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Patrece Hayes

Patrece Hayes

Washington,DC

Summary

Highly efficient results driven and capable professional with a proven ability to effectively develop, manage, and control relationships between the company and its target audience. Having a proven track record of quickly understanding role responsibilities and making expeditious decisions that align with key mission, vision, and objectives. Impressive communicator able to work to an excellent standard under considerable pressure whilst presenting a positive image to clients & colleagues.

Overview

13
13
years of professional experience

Work History

Program Support Specialist

Avid Solutions
10.2021 - Current
  • Greet guests at front desk and engage in pleasant conversations while managing check-in process.
  • Maintain organize and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolve customer issues quickly and notify supervisor immediately when problems escalate.
  • Answer multi-line phone system and transfer callers to appropriate department or staff member.
  • Complete all tasks in compliance with company policies and procedures.
  • Liaison for building facilities and manage database for work orders
  • Responsible for procurement receive goods/merchandise for division supplies and smart trip cards for staff

Leasing Consultant

New Market Investors
04.2021 - 10.2021
  • Implemented marketing initiatives, including online advertising to generate interest from individuals and businesses
  • Coordinated maintenance and repair requests and contacted contractors and maintenance accordingly
  • Marketed property to prospective tenants by conducting onsite tours
  • Served as the primary point of contact for the main desk
  • Responsible for filing maintenance documents daily in current residents folders and close out previous residents by indexing and storing them in the archive file cabinet
  • Assisted administrative tasks as assigned
  • Verified rental eligibility utilizing the company's verification process
  • Used conflict resolution skills to quickly resolve issues among residents.

Host/Hospitality Worker

Busboys and Poets
09.2019 - 12.2020
  • Greeted customers and seated customers
  • Operated POS terminals for customers orders
  • Provided exceptional service to high volume of daily customers
  • Cleared table and bussed dishes to allow for quick setups
  • Stocked server areas with supplies before, during and after shifts
  • Set up dining room to meet hospitality and service standards
  • Resolved customer concerns with friendly and knowledgeable service.

Food and Nutrition Specialist

Legacy Emanuel Medical Center
12.2017 - 06.2019
  • Maintained a clean working environment during shift
  • Accepted and processed customer payments in cash and credit cards for validity

Lead Teacher

Discovery Gardens Childcare
04.2011 - 11.2017
  • Created instructional materials appropriate for students with wide range of mental, physical and emotional maturities
  • Established and maintained relationships with students, parents, staff and community members
  • Supervised students in classroom and out-of-classroom activities throughout work day
  • Facilitated conflict resolution and peer relationships at age-appropriate developmental stages.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students

Skills

  • Professional, pleasant, and courteous disposition at all times (via telephone and in-person)
  • Effectively communicate in writing and verbally to management, staff, and residents when needed
  • Exceptional customer service
  • Proficient in Microsoft Word and Excel
  • Takes initiative to assist co-workers and improve work methods
  • Office Management
  • Administrative Support
  • Customer Service
  • Office Administration

Timeline

Program Support Specialist

Avid Solutions
10.2021 - Current

Leasing Consultant

New Market Investors
04.2021 - 10.2021

Host/Hospitality Worker

Busboys and Poets
09.2019 - 12.2020

Food and Nutrition Specialist

Legacy Emanuel Medical Center
12.2017 - 06.2019

Lead Teacher

Discovery Gardens Childcare
04.2011 - 11.2017

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Patrece Hayes