Patreka Harris
Tallahassee,FL
Summary
Strong in maintaining high customer satisfaction rates and adept at conflict resolution, ensuring swift resolution of customer inquiries or complaints. Demonstrated ability to build relationships and foster a positive work environment. Impact made includes improved efficiency in complaint handling processes, leading to increased overall customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA
Right At Home Health Care
Tallahassee, FL
08.2022 - Current
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
Sale Representative
humble scents
Tallahassee, FL
02.2022 - 06.2024
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
Office Clerk
austins bailbonds
Tallahassee, Florida
09.2023 - 12.2023
- Greeted customers, answered inquiries, and directed them to the appropriate department.
- Provided administrative support such as typing documents, filing paperwork, photocopying, scanning documents, and faxing documents.
- Answered phone calls in a professional manner and transferred calls accordingly.
- Maintained records of employee attendance and leave balances.
Direct Care Professional
celebration group gome
Tallahassee, FL
05.2021 - 09.2022
- Provided emotional support and encouragement to clients.
- Facilitated group activities to promote socialization among clients.
- Assisted clients in developing daily living skills, such as hygiene, cooking, and laundry.
Education
High School Diploma -
Amos P. Godby High School
Tallahassee, FL05-2021
Associate of Arts - Criminal Justice
Tallahassee Community College
Tallahassee, FLSkills
- communication
- time management
- leadership
- problem solving
- costumer service
- critical thinking
- organization
- teamwork
Certification
- listened barber
Timeline
Office Clerk
austins bailbonds
09.2023 - 12.2023
CNA
Right At Home Health Care
08.2022 - Current
Sale Representative
humble scents
02.2022 - 06.2024
Direct Care Professional
celebration group gome
05.2021 - 09.2022
High School Diploma -
Amos P. Godby High School
Associate of Arts - Criminal Justice
Tallahassee Community College
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