Patricia White
Baltimore,OH
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Best Lighting Products
Etna, OH
08.2018 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained knowledge of all products and features with ability to offer complimentary and alternate options when applicable.
- Provided product information to include specification sheets, IES files, warranty information, lead time, and cost.
- Developed rapport with customers through active listening skills, providing solutions to customer needs building strong customer relationships.
- Answered constant flow of customer calls and e-mails in timely and professional maner.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders in SAGE program, promptly and accurately.
Customer Service Representative
Louis Poulsen Lighting
Weston, FL
03.2012 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls and emails professionally in a timely manor.
- Processed customer order in SAP database system.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained up-to-date knowledge of product and services.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Furniture Sales Associate
City Furniture
Tamarac, FL
02.2008 - 08.2009
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Contributed to a positive and welcoming store environment through maintaining store cleanliness, and providing excellent customer service skills.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
- Followed up with clients after installation and delivery to ensure customer satisfaction.
- Sent thank you note for visit and after purchase in effort to build relationships for future business.
Furniture Sales Associate
Rhodes Furniture
Spartanburg, SC
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Followed up with clients after installation and delivery to ensure customer satisfaction.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.
- Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
- Increased store revenue by effectively upselling furniture and accessory items to customers.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
Furniture Sales Associate
Unclaimed Freight
Willimantic CT
- Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
- Recommended complementary purchases to customers, increasing revenue.
- Worked within budgetary constraints in assistance with payment plans to work within customer requirements
- Contributed to a positive and welcoming store environment maintaining store cleanliness and providing excellent customer service skills.
- Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
Education
High School Diploma -
Killingly High School
Danielson, CT05.1983
Skills
- Strong Communication and Interpersonal Skills
- Computer Proficiency and Microsoft Office
- Customer Service Oriented
- Reliable and Responsible
- Attention to Detail
- Adaptable and Flexible
- Maintain Product Knowledge
- Friendly and Helpful
- Honest and Dependable
Timeline
Customer Service Representative
Best Lighting Products
08.2018 - Current
Customer Service Representative
Louis Poulsen Lighting
03.2012 - 05.2018
Furniture Sales Associate
City Furniture
02.2008 - 08.2009
Furniture Sales Associate
Rhodes Furniture
Furniture Sales Associate
Unclaimed Freight
High School Diploma -
Killingly High School