Patrice Altine

• Performed client research and identified opportunities for market growth, penetration and expansion.
• Created and cultivated partner relationships, securing favorable terms and opportunities for the firm.
• Maintained a local marketing presence in our main communities by sponsoring events, teams, providing branded merchandising.
• Did periodic data audits and monthly campaign reporting.
• Oversaw firm social media accounts
• Solved customer and partner issues as needed

• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews for staff.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Enhanced staff productivity by providing ongoing training and support in the use of new software and tools.
• Increased client satisfaction by consistently addressing concerns in a timely manner and implementing necessary improvements.
• Maintained all firm software licenses, documents, and ran weekly reports.

• Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
• Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
• Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
• Conducted regular performance evaluations for intake team members, providing constructive feedback and identifying opportunities for professional development.

•Represent the company at mediation, and in conjunction with our counsel, enter into negotiations for settlement including, but not limited to bodily injury, property damage, and subrogation. We also attend (to negotiate, assist, and/or testify) global settlement conferences, trials, and other legal proceedings.
• Maintain current knowledge of insurance law; changes and trends; applicable product/services; court decisions which may impact claim outcomes; current guidelines in the claims function; and policy changes and modifications.
• Conduct inspections of loss sites, identify & investigate suspicious losses, schedule, facilitate, and complete in-person contacts and recorded statements to investigate and settle injury and property damage claims.
• Communicate and collaborate with attorneys, vendors, and experts to source provisions for fair, equitable and expedient claim resolutions

•Investigates, evaluates, negotiates an auto claim inventory of approximately 100 files in an assigned area, including verification of coverage, legal liability and extent of damage to persons and property, which may require contact by telephone, correspondence, in person, or various electronic methods.
•Applies knowledge of policies, procedures, laws, statutes, and insurance regulations when evaluating coverage, liability, damages of injury (first and third party) and property.
•Recognizes and reviews claims requiring specialized handling, including identifying issues that may require the use of independent experts or vendors.
•Works with minimal supervision to recognize, investigate and resolve complex coverage, liability, and damage issues.
•Handles claims with injury diagnoses which may be inconsistent with the vehicle damage or loss characteristics.