Patrice East
Schaumburg,IL
Summary
Motivated and highly organized Customer Service Manager and Administrative professional with over 20+ of delivering high quality services to industries that include Distribution, B2B, and Schools. Proven ability to manage high volume calls, resolve conflicts, support administration with diverse backgrounds in nonprofit organizations, schools, and manufacturing industries. Recognized for my professionalism, communication skills, and multitasking abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Little City School
Palatine, IL
03.2024 - 03.2025
- Managed front office operations, phones, and visitor coordination
- Scheduled meetings and maintained calendars for staff
- Prepared reports, correspondence, and invoices
- Maintained organized filing systems (digital & physical)
- Supported bookkeeping and grant tracking
- Created internal communications and presentations
- Coordinated events and staff activities
Customer Service
Sunstar
Schaumburg, IL
11.2023 - 03.2024
- Managed High volume inbound ad outbound calls using Five9, delivering prompt and professional customer support.
- Processed orders and payments using AS400 with strong accuracy and attention to detail.
- Responded to customer inquiries via phone, email, and chat to ensure resolution and customer satisfaction.
- Provided shipping information, etas, and rmas,
Substitute Teacher /Special Education Paraprofessional
District 25
Arlington Heights, IL
08.2020 - 11.2023
- Managed classroom behavior effectively, fostering a positive learning environment for all students.
- Supported classroom operations and lesson plans
- Provided one-on-one support to students
- Supervised activities and ensured student safety
Customer Service Representative
Protectoseal
Bensenville, IL
11.2019 - 08.2020
- Resolved customer inquiries and complaints thru email and phone calls
- Assisted in developing and implementing improvements to enhance customer satisfaction ratings.
- Processed orders, quotes, and customer requests
- Provided pricing, lead times, and order updates
- Coordinated with internal teams for timely delivery
- Assisted with credit issues and collections
Teaching Assistant
NSSEO
Mount Prospect, IL
01.2019 - 11.2019
- Supported classroom instruction by preparing educational materials and resources
- Assisted in the development of individualized education plans (IEPs) for students
- Facilitated communication between teachers, students, and parents to enhance learning outcomes
- Implemented behavioral management strategies to promote a positive classroom environment
Customer Service Manage / Administrative Assistant
Hi Grade Welding & Mfg
Elk Grove Village, IL
03.2007 - 08.2015
- Reduced and Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Managed accounts receivable and order processing.
- Coordinated job scheduling and workflow tracking.
- Maintained customer communication and service satisfaction.
- Managed company social media and newsletters.
- Organized corporate events.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School Diploma - General Studies
Harper
Palatine, ILHigh School Diploma -
Bremen High School
Midlothian, ILSkills
- Excellent Customer Service Management
- Mastered Software such as AS400, Oracle, EDI, Sap, Salesforce, NetSuite, Canva, and Microsoft office Suite, Embrace, and Power School
- Supported Board Members, Presidents, Principals and other office administration
- Mastered POS Operations
- Solved Conflict and found resolutions
- Collaborated with Sales, Purchasing, Production, and Accounting team members
Certification
- Licensed Substitute and paraprofesional
Languages
Spanish
Elementary
Timeline
Administrative Assistant
Little City School
03.2024 - 03.2025
Customer Service
Sunstar
11.2023 - 03.2024
Substitute Teacher /Special Education Paraprofessional
District 25
08.2020 - 11.2023
Customer Service Representative
Protectoseal
11.2019 - 08.2020
Teaching Assistant
NSSEO
01.2019 - 11.2019
Customer Service Manage / Administrative Assistant
Hi Grade Welding & Mfg
03.2007 - 08.2015
High School Diploma - General Studies
Harper
High School Diploma -
Bremen High School