Patrice Gonzales
Project Manager
Sandy Springs,GA
Summary
Highly organized analytical professional with superior goal setting, decision-making, and problem solving skills. Solid reputation for making a positive impact on both internal and external support and overall productivity. Adept at leading, managing and coaching teams. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.
Overview
14
14
years of professional experience
Work History
Accounts Receivable Specialist & Project Manager
THYSSENKRUPP ELEVATOR
01.2019 - Current
- AR team lead on North American team responsible for recouping outstanding contracted amounts from various commercial and residential properties
- In addition to AR, I was responsible for creating project timelines for cross-functional teams while regularly communicating timeline and project updates to external customers
- Ensured all projects kept to timeline and budget, while being thoroughly documented
- This includes negotiation with selected vendor partners
- Top Collector
- Define problems, collect data, establish facts and draw valid conclusions
- Trained new hires
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
- Payment application of outstanding service and repair invoices so that the department functions efficiently and cost effectively
- Monitors accounts for potential write-off; prepares required Credit and Bad Debt write-off requests and routes for and routes for appropriate signatures
- Coordinates monthly conference calls with region and branch personnel
- Display thorough knowledge of service, extras and repair documentation,9 including billing, insurance certificates, contracts, lien waivers, etc.
Accounts Receivable Team Lead
PURCHASING POWER
01.2011 - 01.2017
- Managed a team of 15 subordinates to drive strategic business goals
- Developed and distributed daily, weekly and monthly analysis to support team growth and development
- Additionally, I was the key point of contact for all external contacts including c-suite executives throughout the organization and externally
- Maintained highest quality standards, all while managing risk analytics, supporting frontline colleagues on the highest risk accounts, resulting in $15M in accounts receivable YoY
- Manage, coach, and develop a team of 15 collections specialist with $15M in accounts receivable
- Assist loss prevention specialists with escalated customer concerns and resolve process related queries
- Educate, mentor, train and facilitate department education sessions
- Provide daily, weekly, and monthly analysis for team performance reports for training purposes and forecasting for revenue growth
- Interview candidates for open positions and work with temporary agency to hire holiday specialists
- Collaborate with senior management on strategies to decrease company loss by 9.5 million
- Managed risk analytics portfolio by assessing low payment probability customers and creating strategies to lower overall debt ratio
- Ensure compliance 9to FDCPA, state collections laws and work requirements
- Support Frontline Collector in preparation of legal packages for placement with attorneys and outside collection agencies.
Operations Manager
MBNA/BANK OF AMERICA
01.2003 - 01.2007
- Managed, services and retained profitable customer account relationships, in Customer Activation, Customer Loyalty, Marketing and Customer Retention
- Responsible for managing the cross selling or mortgage, credit insurance, privacy protection, American Express and business card products
- Responsible for loan growth; manages sales team who processed balance transfers and automated clearinghouse (ACH) transactions
Education
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
SHORTER UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION - undefined
SHORTER UNIVERSITY
Skills
- Systems Implementation
- Quality Assurance
- Revenue Maximization
- Budget and Account Supervision
- Compliance
- Process Improvement
- Risk Management
- Highly Organized
Timeline
Accounts Receivable Specialist & Project Manager
THYSSENKRUPP ELEVATOR
01.2019 - Current
Accounts Receivable Team Lead
PURCHASING POWER
01.2011 - 01.2017
Operations Manager
MBNA/BANK OF AMERICA
01.2003 - 01.2007
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
SHORTER UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION - undefined
SHORTER UNIVERSITY
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