Patrice Hatcher
Canton,OH
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Consumer Support Specialist
PNC Bank
Pittsburgh, Pennsylvania
01.2023 - 03.2026
- Resolved customer complaints through effective communication and problem-solving.
- Demonstrated excellent problem-solving skills by resolving consumer inquiries in a timely manner.
- Assisted customers with account inquiries and transaction issues.
- Developed relationships with clients through friendly conversations and helpful advice.
- Utilized banking software to update customer information and manage accounts.
- Tracked daily performance metrics related to calls handled, average handle time, first contact resolution rate.
- Facilitated financial transactions by collecting deposits and payments from clients. and arranged for billing.
Collections Representative
Synchrony Financial
Stamford, Connecticut
05.2014 - 07.2020
- Managed customer accounts to resolve outstanding balances effectively.
- Updated account status and maintained accurate records of all collection activities.
- Utilized collection software to track account statuses and update records.
- Documented all interactions in compliance with company regulations and protocols.
- Escalated complex cases to senior management for further review and action.
- Used effective questioning techniques to clarify why debtors were delinquent.
Education
Associate of Applied Science - Entrepreneurial Studies
Stark State College
Canton, OH05-2013
Skills
- Banking software
- Financial transactions
- Account management
- Customer relationship management
- Customer retention
- Problem resolution
- Debt resolution techniques
- Time management
Timeline
Consumer Support Specialist
PNC Bank
01.2023 - 03.2026
Collections Representative
Synchrony Financial
05.2014 - 07.2020
Associate of Applied Science - Entrepreneurial Studies
Stark State College