Patrice Herrin
Nahunta,Georgia
Summary
Dedicated professional with over 15 years of experience in customer service and more than a decade in store management, demonstrating a strong ability to adapt quickly and collaborate effectively with diverse teams. Proven track record of enhancing operational efficiency and driving customer satisfaction through strategic problem-solving and exceptional interpersonal skills. Committed to contributing positively to team dynamics and achieving organizational goals. Eager to leverage extensive experience and skills as a valuable asset in a forward-thinking company.
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher
Jim Bender, Inc.
02.2023 - Current
- Oversaw bill distribution to drivers and managed the logistics of trailer and container movements. Evaluated trucks and trailers for safety and performance standards. Maintained comprehensive records and data entry in computer systems. Leveraged Word, Excel, and Outlook for efficient communication and documentation.
- Communicated with 4drivers to provide real-time updates and resolve issues promptly.
- Trained new dispatch personnel on systems, protocols, and best practices for efficiency.
- Oversaw compliance with safety regulations and company policies in daily operations.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Assistant Manager
FRIENDLY EXPRESS
07.2022 - 02.2023
- Processed truck orders for store operations. Managed morning paperwork and deposit counting. Delivered deposits to bank and created staff schedules. Maintained cleanliness and stock levels for customer readiness. Conducted till counts at end of shifts. Collaborated effectively with team members.
- Led team in daily operations, ensuring adherence to company policies and procedures.
- Established performance metrics for team members, fostering accountability and continuous improvement.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Cashier/Customer Service
Walmart
06.2021 - 07.2022
- Assisted customers in locating desired products. Conducted price checks on various items. Processed transactions and provided accurate change. Supported operations in electronics and tire and lube departments by performing similar tasks.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers with product inquiries and provided exceptional service.
- Trained new cashiers on register operations and customer service protocols.
- Implemented strategies to reduce wait times during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction.
- Collaborated with management to improve checkout procedures and workflows.
- Greeted customers entering store and responded promptly to customer needs.
Store Manager
Subway
08.2011 - 05.2021
- Developed and maintained visual merchandising guidelines to ensure effective product placement and brand representation.
- Oversaw the promotion of assistant managers to enhance team leadership and operational efficiency.
- Cultivated a positive team culture, driving engagement and commitment to shared objectives.
- Oversaw scheduling for all employees, aligning shifts with operational needs and employee availability.
- Oversaw recruitment and training of hundreds of employees to enhance workforce capabilities.
- Administered daily store activities, focusing on inventory control, staff coordination, and customer service excellence.
- Led daily operations to ensure efficient store functionality and optimal customer service.
- Trained and mentored staff, fostering a collaborative and high-performing team environment.
- Ensured compliance with health and safety regulations, promoting a safe workplace for employees and customers.
Education
GED -
Okefenokee Technical College
Waycross, GA10.2011
Skills
- Store Management Experience
- Assistant Manager Experience
- Food Service
- Cash Handling
- POS
- Inventory Control
- Upselling
- Host/Hostess
- Stocking
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Problem-solving
Certification
OLCC Service Permit
Additional information
Authorized to work in the US for any employer
Timeline
Dispatcher
Jim Bender, Inc.
02.2023 - Current
Assistant Manager
FRIENDLY EXPRESS
07.2022 - 02.2023
Cashier/Customer Service
Walmart
06.2021 - 07.2022
Store Manager
Subway
08.2011 - 05.2021
GED -
Okefenokee Technical College