Patrice Jackson
Payroll Professional
Las Vegas,LV
Summary
Experienced HR/Payroll professional with over 20 years of experience in payroll. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly communicative Payroll Specialist promoting more than 20 years of expertise in auditing payroll data. An action-oriented professional with skills in ADP processing. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets.
Overview
14
14
years of professional experience
Work History
Payroll Specialist
Aya Healthcare
09.2021 - Current
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained strict confidentiality of all payroll information and records.
Payroll Technician
City Of West Sacramento
12.2020 - 08.2021
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources, and made salary changes in payroll and monthly leave accruals.
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions, and retirement plan withholdings.
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Payroll Analyst
Flexcare Medical Staffing
01.2017 - 11.2021
- Accurately calculate clinicians Timesheets
- Timely Review and pay contracted clinicians in accordance with recruitment contracts
- Performed audits on payroll entries for 100 % accuracy
- Exceeded department accuracy weekly goals
- Updated Personnel records in HRIS
Customer Service Representative
Progressive Insurance
03.2014 - 01.2017
- Responded timely and adequately to Insurance update requests
- Assisted over 100 policyholder's in managing their policies daily
- Successfully Processed payment, credits, and adjustments to billing invoices
- Provided online support to online policyholder's
- Provided auto quotes for established policyholder's
Payroll/Benefits Technician
Twin Rivers Unified School District
10.2011 - 10.2012
- Successfully and accurately Processed Payroll for Bargaining and non-bargaining unit members
- Created new hire payroll screens within school district payroll system
- Excelled at Addressing urgent payroll and benefit situations for assigned employee base
- Performed benefit enrollment with 100% accuracy rate
Payroll Specialist
Starwood Hotels & Resorts Worldwide, INC
03.2009 - 06.2010
- Oversee and process payrolls for hotel associates
- Work with property to ensure all PAF data is input timely for payroll
- Responsible for gathering tips and gross receipt data for payroll processing
- Research and process any earnings, deduction, or tax issues
- Model integrity and be seen as widely-trusted, direct, truthful, and credible
- Perform variety of tasks and/or special projects as requested
- Responded to employee inquiries regarding payroll and timekeeping
- Onboard new employees in time reporting and payroll systems
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH10.2020
Associate of Science - Business Administration
Southern New Hampshire University
Manchester, NH12.2018
Skills
- Problem-solving
- Self-motivated professional
- Customer relations
- MS Office Suite
- Auditing proficiency
- Employee Relations
- Teamwork /Collaboration
- Policies implementation
- Compensation and payroll
- HR services
- Onboarding
- Time sheet review
Timeline
Payroll Specialist
Aya Healthcare
09.2021 - Current
Payroll Technician
City Of West Sacramento
12.2020 - 08.2021
Payroll Analyst
Flexcare Medical Staffing
01.2017 - 11.2021
Customer Service Representative
Progressive Insurance
03.2014 - 01.2017
Payroll/Benefits Technician
Twin Rivers Unified School District
10.2011 - 10.2012
Payroll Specialist
Starwood Hotels & Resorts Worldwide, INC
03.2009 - 06.2010
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Business Administration
Southern New Hampshire University
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